Victor Garcia
El Paso,TX
Summary
Adept at data entry and maintaining accuracy, my tenure at Conduent honed my fast typing speed and meticulous attention to detail. As a Manager at Little Caesars, I significantly enhanced customer satisfaction and team performance, showcasing my strong problem-solving abilities and leadership skills.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Conduent
09.2023 - 07.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Customer Service Representative
Avantive Solutions
12.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved member complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to member requests for products, services, and company information.
- Used multiple programs in a call to aid in member satisfaction.
Independent Contractor
JDBS
11.2021 - 09.2022
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Analyzed user feedback to gather input and identify areas required for improvement.
Manager
Little Caesars
02.2017 - 07.2019
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Austin High School
El Paso, TX05.2019
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
Timeline
Data Entry Clerk
Conduent
09.2023 - 07.2024
Customer Service Representative
Avantive Solutions
12.2022 - 07.2023
Independent Contractor
JDBS
11.2021 - 09.2022
Manager
Little Caesars
02.2017 - 07.2019
High School Diploma -
Austin High School
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