VICTOR GARIBALDI
Maricopa,Arizona
Summary
Dedicated, dependable, and ethical professional seeking to serve with the City of Maricopa Police Department. Experienced in de-escalating high-stress situations, documenting sensitive information accurately, and making sound decisions under pressure. Proven ability to work with diverse populations while maintaining professionalism, accountability, and compliance with strict policies and regulations.
Overview
13
13
years of professional experience
Work History
Auto Collections Specialist
Chase Bank
01.2025 - Current
- Conduct structured interviews to assess financial situations
- De-escalate high-stress and emotionally charged interactions while maintaining professionalism
- Document all interactions thoroughly and accurately in compliance with regulatory policies
Specialty Servicing Escalation Agent
Bank of America
01.2021 - 01.2025
- Handled escalated cases transferred from other departments, often involving distress clients
- Applied verbal de-escalation techniques to regain control of challenging conversations
- Navigated complex policies and regulatory requirements to ensure accurate and compliant outcomes
- Collaborated with cross-functional teams to streamline issue resolution processes.
Call Center Representative
Wells Fargo
01.2019 - 01.2021
- Handled high volumes of inbound and outbound calls involving sensitive confidential information
- Assisted clients with payment arrangements, and problem resolution while maintaining professionalism
- Worked effectively under time constraints, performance metrics, and high pressure conditions
Service Technician
John Elway Toyota
01.2013 - 01.2019
- Repairs and maintenance
- Team collaboration
- 40 hrs/week, Tue - Sat
Education
GED -
Online
11.2025
Skills
- Conflict resolution & verbal de-escalation
- Interviewing & information gathering
- Report writing & accurate documentation
- Decision-making under pressure
- Communication with diverse populations
- Ethical judgment & compliance awareness
Languages
Spanish
Full Professional
Timeline
Auto Collections Specialist
Chase Bank
01.2025 - Current
Specialty Servicing Escalation Agent
Bank of America
01.2021 - 01.2025
Call Center Representative
Wells Fargo
01.2019 - 01.2021
Service Technician
John Elway Toyota
01.2013 - 01.2019
GED -
Online