Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victor Gonzalez

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Field Sales & Marketing Representative

Techtronic Industries
03.2023 - Current
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Outside Sales Representative

ESI Fire & Security
07.2020 - 01.2023
  • Establish positive rapport with clients, practice effective business to business sales tactics to develop sales and pursue leads
  • Generated a quarter-million dollars in sales during the first quarter of 2022
  • Create proposals for general contractors, coordinate meetings with key decision makers, vendors, and project managers for project developments and installations
  • Utilize tools such as Microsoft Outlook to send emails, meeting invitations, and organize schedules as well as Salesforce to log daily tasks and track sales goals
  • Design security system plans using IPVM and Revu software to provide general contractors and clients clear illustrations of proposed systems that align with a project's given scope of work and specifications.

Event Management / Group Fitness Instructor

Marriott Vacation Club Oceana Palms
07.2018 - 04.2020
  • Earned distinction of "Employee of the Month" for the month of November 2018 for applying new advertising methods, plan routines to promote resort events and activities for the goal of driving positive guest reception and satisfaction
  • Elevate vacation experiences for guests and timeshare owners through entertainment, recreation, athletic, and food & beverage events
  • Delegate daily tasks among associates for the successful execution of events and activities
  • As a Group Fitness Trainer, the role involved leading yoga and water aerobics classes for resort guests to further enhance guest satisfaction.

Physical Therapy Clinic Intern

Boca Raton Orthopedic Group
01.2018 - 05.2018
  • Assisted with the treatment of patients and worked alongside physical therapists
  • Responsible for the organization and cleanliness of equipment pre and post patient visit and ensure that appointments follow as scheduled.

Education

Bachelor of Science - Kinesiology

Florida Atlantic University
Boca Raton, Florida
05.2018

Skills

  • Hospitality and Tourism Management
  • Fluent English & Spanish communications
  • Public Speaking
  • Sales Negotiations
  • Effective communication in network settings
  • Revenue Generation
  • Lead Prospecting
  • Sales Development
  • Sales Consultation
  • Lead Qualification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Field Sales & Marketing Representative

Techtronic Industries
03.2023 - Current

Outside Sales Representative

ESI Fire & Security
07.2020 - 01.2023

Event Management / Group Fitness Instructor

Marriott Vacation Club Oceana Palms
07.2018 - 04.2020

Physical Therapy Clinic Intern

Boca Raton Orthopedic Group
01.2018 - 05.2018

Bachelor of Science - Kinesiology

Florida Atlantic University

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Victor Gonzalez