Victor Gonzalez
Los Angeles,CA
Summary
Systematic about enhancing project production and saving costs. Strong networking and computational skills. Excellent written and verbal communication abilities focused on building consensus and achieving common goals. Talented at improving operational efficiency. Skills with Active Directory, Microsoft Word, Excel, Access, Azure, Outlook, Office 365, Blue J, Key Track, RealPage Management System, Glory Systems, AWS Cloud, Packet Tracer, Wireshark, Kali Linux, Ubuntu, CentOS, Linux/Unix. Programming C++, SQL, JAVA, Arduino Ide, Ace 3.7 Automation Control Environment, Solid works, Geometric Dimensioning And Tolerancing Y14.5-2018.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT HELPDESK COORDINATOR
LASCOM2 -network and computer support
01.2023 - 01.2024
- Overseeing IT technical support operations, helpdesk activities, ensured resolution of it issues
- Supervised a team of IT technicians, providing guidance and support
- Developed and implemented operating procedures for helpdesk
- Working with IT managers to execute projects ensuring meeting deadlines and organizational goals
- Managed complex technical issues ensuring resolution within SLAs
- Provided technical support to end users, resolving hardware and software issues
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
IT helpdesk technician
Angies Maintenance Services
12.2020 - Current
- To oversee and maintain computer hardware system
- Resolving technical issues concerning customer accounts or company software infrastructure
- Supporting computer software integration by diagnosing and troubleshooting common problems
- Addressing user tickets regarding hardware, software and networking, walking customers through installing applications and computer peripheral, asking targeted questions to diagnose problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
MAINTENANCE OPERATIONS SUPERVISOR
ABLE ENGINEERING SERVICES
02.2012 - 12.2020
- Responsible for dispatching and supervising all areas of maintenance, engineering, HVAC, steam plant operations, janitorial and apartment unit servicing
- Dispatching grounds & landscape, porters and janitorial, technical support, service mechanics, fleet management and common area maintenance
- Site includes (18) 13-story high rises, (26) 2-story low-rise apartments and multiple common area amenity buildings encompassing over 7.5 million sq
- Ft
- In southern California
- The park la Brea site is spread over 150+ acres, 50 +/- buildings, has 4,248 apartment homes and is the 2nd largest apartment complex in the United States.
CMS supervisor
Loomis Armored US
09.2008 - 03.2012
- Responsible for balancing and auditing all incoming paperwork and liability to insure that it complies with Loomis and customer requirements
- Overall supervision of operational activities as directed by the CMS manager
- Responsible for reviewing daily CMS paperwork for accuracy
- Report cases of inaccurate paperwork to CMS management
- Follow up with CMS management for consistency in paperwork procedures
- Generate customer paperwork on a daily basis create and maintain customer file records
- Provide customer service to include research and resolution of all imbalances
- Maintain required compliance with all Loomis policies and procedures
- Maintain ancms files
- Maintain atm discrepancy files.
- Leveraged data-driven insights to inform strategic decision-making related to resource allocation priorities.
- Conducted regular performance evaluations, providing constructive feedback to support employee development and growth.
marine-small arms repair technician
United states marine corps
11.2003 - 11.2007
- Performs basic duties incident to inspection, maintenance, and repair of all small arms, less vehicular mounted weapons; the small arms repairer/technician also completes basic shop administrative forms and records utilizing technical manuals the small arms repairer/technician performs, trains, and supervises various duties incident to inspection, maintenance, and repair of all small arms
- The small arms repairer/technician also prepares, maintains, and supervises a shop maintenance and management program and coordinates maintenance and repair of small arms according to grade.
- Collaborated with supply personnel to ensure adequate availability of replacement parts for prompt repairs.
- Enhanced unit readiness by providing timely repairs and adjustments to weapons systems.
CLEAN AND GREEN -BUILDING AND GROUNDS LABORER
LOS ANGELES CONSERVATION CORPS
- Manual laborer, removing trash from neglected streets and alleys, removing unwanted graffiti, painting over graffiti, planting trees across the community, removing overgrown vegetation and supporting native plants, and hauling away garbage and bulky items that are often dumped in alleys and streets.
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Education
BACHELORS OF SCIENCE - ELECTRONICS ENGINEERING TECHNOLOGY
CAL STATE LONG BEACH
01.2026
Associate in Science - Engineering Technology Concentration, Electrical and Electronics Engineering
Long Beach City College
01.2022
Associate in Science - Computer Security & Networking Concentration, Computer Systems Networking and Telecommunications
Long Beach City College
01.2020
School of Ordnance Small Arms Weapons Repair Technician -
Aberdeen Proving Grounds
01.2004
High School Diploma -
Alain Leroy locke high school
01.2003
Skills
- Received the following Certifications CompTIA A, Microsoft Certified IT professional, Test Out Network, 5 years’ experience In the information technology field, help desk, AWS, MS 365, Microsoft Windows client Active directory, System Administration, Remote Desktop support, Installing and maintaining upgrading computer hardware and software systems, Monitoring Usage and performance, Troubleshooting server, software and hardware, maintaining a secure systems environment, managing deliverables, documenting support interactions and solutions Strong Team leadership skills, Project Management Foundations, adapt quickly to change, training management, decision making, administrative management, mathematical calculation and reasoning, problem anticipation and resolution, records organization and management, deadline management, cost reduction, materials planning and logistics Development of IT policies and procedures
Certification
- Cisco Certified Network IT Essentials
- Introduction to Programming Using Java - GMetriXR
- Microsoft Certified InformationTechnology Specialist (MCTS)
- Microsoft 365- GMetrix
- Test Out Security Pro - Network Security-Test Out Corporation
- CompTIA A+
Accomplishments
- Honorable Discharge -United States Marine Corps (2010)
- Letter of Appreciation -United States Marine Corps (2010)
- Phi Theta Kappa Honor Society (2020)
- Dean’s list with honors – Long Beach City College (2020)
- Dean’s List with Great Distinction- Long Beach City College (2021) Spring
- Dean’s List with honors – (2021) Fall
- Dean’s List with honors – (2022) Spring
Affiliations
- PHI THETA KAPPA HONOR SOCIETY
- USMC Ground Ordnance Maintenance Association (GOMA)
- ENGINEERS of LBCC
- ROV TEAM 2020
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT HELPDESK COORDINATOR
LASCOM2 -network and computer support
01.2023 - 01.2024
IT helpdesk technician
Angies Maintenance Services
12.2020 - Current
MAINTENANCE OPERATIONS SUPERVISOR
ABLE ENGINEERING SERVICES
02.2012 - 12.2020
CMS supervisor
Loomis Armored US
09.2008 - 03.2012
marine-small arms repair technician
United states marine corps
11.2003 - 11.2007
CLEAN AND GREEN -BUILDING AND GROUNDS LABORER
LOS ANGELES CONSERVATION CORPS
BACHELORS OF SCIENCE - ELECTRONICS ENGINEERING TECHNOLOGY
CAL STATE LONG BEACH
Associate in Science - Engineering Technology Concentration, Electrical and Electronics Engineering
Long Beach City College
Associate in Science - Computer Security & Networking Concentration, Computer Systems Networking and Telecommunications
Long Beach City College
School of Ordnance Small Arms Weapons Repair Technician -
Aberdeen Proving Grounds
High School Diploma -
Alain Leroy locke high school