Victor Hernandez
Denver,CO
Summary
Detail-oriented professional with experience in customer service and documentation. Proven ability to engage clients effectively, track behavioral changes, and collaborate with multidisciplinary teams to create individualized treatment strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Technician
Happy Hearts Behavioral Health
Denver, CO
01.2026 - Current
- Implemented behavior intervention plans to support client development and progress.
- Assisted in data collection and analysis to track behavioral changes effectively.
- Engaged clients through structured activities to promote social skills and emotional regulation.
- Collaborated with multidisciplinary teams to develop individualized treatment strategies.
Desk Associate
Planet Fitness
Glendale, CO
02.2025 - 06.2025
- Assisted members with check-in and account inquiries, delivering exceptional customer service.
- Maintained cleanliness and organization of the front desk and gym areas to enhance member experience.
- Processed new member registrations and managed billing inquiries efficiently.
- Provided information on gym services, membership options, and promotional offers to potential members.
Host/Busser/Cook/Server
Viola Cafe
Three Oaks, MI
06.2019 - 12.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Trained new hosts on customer service standards and operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Busser
Silver Beach Pizza
Saint Joseph, MI
09.2021 - 03.2022
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
- Assisted servers by promptly clearing tables and resetting for new patrons, enhancing workflow efficiency.
- Collaborated with kitchen staff to expedite food delivery, contributing to timely service during peak hours.
- Supported inventory management by restocking supplies and monitoring stock levels for efficient operations.
Education
Associate of Arts - Psychology
Lake Michigan College
Benton Harbor, MISkills
- Active listening
- Data collection
- Documentation skills
- HIPAA requirements
- Customer service
- Food safety
- Time management
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Timeline
Behavior Technician
Happy Hearts Behavioral Health
01.2026 - Current
Desk Associate
Planet Fitness
02.2025 - 06.2025
Busser
Silver Beach Pizza
09.2021 - 03.2022
Host/Busser/Cook/Server
Viola Cafe
06.2019 - 12.2023
Associate of Arts - Psychology
Lake Michigan College