Victor Herrera
Hurricane,UT
Summary
Versatile leader with a proven track record at Speed UTV, adept in customer service and team leadership. Excelled in fostering customer relations and staff development, significantly enhancing customer satisfaction and team dynamics. Skilled in decision-making and problem-solving, consistently delivering quality service and driving operational excellence.
Overview
29
29
years of professional experience
Work History
Assistant Manager
Speed UTV
10.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Police Officer
City of San Diego
03.2000 - 12.2021
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Small Business Owner
Ledezma Muffler Service
08.1995 - 07.2006
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Diversified product offerings to meet changing customer needs and tap into new markets.
- Interacted well with customers to build connections and nurture relationships.
Education
Criminal Justice
Southwestern College
Chula Vista, CASkills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Workload management
Accomplishments
Over 30 years in the Off-road industry. Both on motorcycles and vehicles. Raced UTV’s for the last 10 years both for Polaris and canam.
Won the Baja 1000 three times Baja 500 mint 400 V2R twice and countless other races in my 30 years of racing.
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Speed UTV
10.2023 - 03.2024
Police Officer
City of San Diego
03.2000 - 12.2021
Small Business Owner
Ledezma Muffler Service
08.1995 - 07.2006
Criminal Justice
Southwestern College
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