Victor Herrera
Queens
Summary
Lead server with strong expertise in customer service and effective complaint resolution. Demonstrated ability to manage multiple tasks, including serving, bussing, running food, and bartending. Maintains composure under pressure while delivering high-quality service consistently.
Overview
4
4
years of professional experience
Work History
Server Manager
Colima Taqueria
bronx
01.2022 - 01.2026
- Provided excellent customer service to ensure guest satisfaction and comfort.
- Managed dining area setup and maintained cleanliness throughout service.
- Assisted in menu knowledge and recommended food and beverage pairings.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled cash and credit transactions securely during shifts.
- Resolved guest complaints professionally to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
Skills
- Customer service and support
- Menu management
- Order processing
- Cash handling
- Dining area oversight
- Time management
- Team collaboration
- Problem solving
- Task prioritization
- Complaint resolution
- Food safety practices
- Dining area upkeep
- Stress management
- Table bussing
- Leadership skills
- Multitasking abilities
- Bartending knowledge
Timeline
Server Manager
Colima Taqueria
01.2022 - 01.2026