VICTOR HOLSTON
BRONX,US
Summary
Experienced logistics and operations manager with a strong track record in optimizing package delivery processes and enhancing workflow efficiency. Proficient in leveraging Workday and FLC systems for effective scheduling and logistics coordination. Demonstrated ability to maintain high safety and quality standards in fast-paced environments. A collaborative leader focused on continuous improvement and fostering cross-departmental cooperation.
Overview
8
8
years of professional experience
Work History
Operations Manager
Federal Express
08.2024 - 11.2024
- Managed logistics strategies to enhance operational efficiency and workflow
- Coordinated freight movements to ensure timely delivery and resolve on-road challenges
- Supervised daily operations to maintain compliance with safety and quality standards
Dispatcher
Federal Express
04.2021 - 08.2024
- Monitored freight movements and ensured adherence to delivery schedules
- Observed operations to maintain compliance with safety protocols and quality standards
- Scheduled and dispatched delivery crews, ensuring adherence to safety standards and delivery timelines
- Provided on-road support and coordinated TOW services with fleet management to address real-time logistics issues
- Verified pre-delivery documentation for accuracy and compliance
Senior Service Agent
Federal Express
12.2017 - 04.2021
- Delivered exceptional customer service by addressing shipping complaints and customs issues
- Coordinated with cross-functional teams to resolve intricate customs issues, ensuring timely deliveries and client satisfaction
- Meticulously managed front counter operations, maintaining accuracy in documentation and adhering to strict shipping regulations
Handler/Team Lead
Federal Express
06.2016 - 12.2017
- Led a team in handling and sorting packages, maintaining a high-speed working environment
- Trained new employees on customer advocacy and FedEx policies to ensure excellent service delivery
- Oversaw PM offload operations, including document sorting, truck PST, and filing customs paperwork
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
06-2026
Skills
- Logistics Coordination and Route Optimization
- Cross-Functional Collaboration
- Workflow Optimization
- Systems Management (Workday, FLC)
- Safety and Quality Standards
- Team Leadership and Employee Training
- Problem-Solving and Incident Resolution
- Strategic Planning and Process Improvement
Timeline
Operations Manager
Federal Express
08.2024 - 11.2024
Dispatcher
Federal Express
04.2021 - 08.2024
Senior Service Agent
Federal Express
12.2017 - 04.2021
Handler/Team Lead
Federal Express
06.2016 - 12.2017
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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