Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Hubbard

McKinney,TX

Summary

Results-oriented Dispatch Supervisor with proven expertise in optimizing package delivery operations and enhancing team performance. Skilled in decision-making, time management, and process improvements, resulting in increased efficiency and customer satisfaction.

Overview

39
39
years of professional experience

Work History

Dispatch Supervisor

UPS
McKinney, TX
02.2021 - Current
  • Supervised daily dispatch operations to ensure timely and efficient package delivery.
  • Coordinated communication between drivers and warehouse staff to optimize routes and schedules.
  • Trained and mentored new dispatch team members on operational procedures and systems.
  • Monitored and assessed performance metrics to identify areas for process improvement.
  • Implemented strategies to reduce delays in package handling and increase overall efficiency.
  • Resolved operational issues promptly, ensuring minimal disruption to service delivery timelines.

Preload Operations Supervisor

UPS
Mesquite, TX
09.2016 - 02.2021
  • Supervised daily preload operations to ensure timely package processing and adherence to safety protocols.
  • Coordinated workflow management among team members, optimizing efficiency in package handling tasks.
  • Trained and mentored new employees on operational procedures and safety standards to enhance team performance.
  • Implemented process improvements that reduced loading times and improved overall productivity within the facility.
  • Analyzed operational metrics to identify areas for improvement, driving strategic decisions for resource allocation.
  • Fostered a culture of continuous improvement through regular feedback sessions and performance evaluations with team members.
  • Mentored new employees on company policies, procedures, and job responsibilities, accelerating their onboarding process.
  • Managed daily scheduling of staff to ensure optimal coverage during peak hours and maintain customer satisfaction levels.
  • Monitored performance metrics to identify areas requiring improvement and develop targeted action plans accordingly.
  • Maintained accurate records of employee hours worked, overtime accrued, and time-off requests to ensure proper payroll processing and adherence to labor laws.
  • Improved employee engagement rates through open channels of communication which allowed them to voice concerns or suggestions about their job roles effectively.
  • Boosted employee morale through recognition programs, team-building activities, and ongoing support.

Dispatch Supervisor

UPS
Mesquite, TX
04.2010 - 09.2016
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
  • Evaluated and adjusted over 65 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communication systems.
  • Scheduled and organized delivery routes.
  • Utilized customer feedback to improve customer service.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Business Manager

UPS
Dallas, TX
05.2005 - 04.2010
  • Streamlined operational processes to enhance efficiency across multiple business units.
  • Developed and implemented strategic plans to improve service delivery and customer satisfaction.
  • Analyzed performance metrics, identifying trends to inform decision-making and drive improvement initiatives.
  • Coordinated cross-functional projects, ensuring alignment with organizational goals and timely execution.
  • Optimized resource allocation, resulting in reduced costs while maintaining service quality standards.
  • Led training programs for staff on best practices and compliance with regulatory requirements.
  • Spearheaded change management initiatives to adapt to evolving market demands and operational challenges.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
  • Improved operational efficiency by adopting new technologies and training staff on best practices.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Dispatch Supervisor

UPS
DFW Facility
03.2004 - 05.2005
  • Maintained accurate records of dispatch activities and inventory management systems.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Evaluated and adjusted over75 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Analyzed customer feedback and provided solutions to improve customer service.

On Car Supervisor

UPS
Lewisville, TX
01.2001 - 03.2004
  • Supervised daily operations to ensure timely package delivery and adherence to safety protocols.
  • Trained and mentored team members on efficient sorting and loading processes.
  • Implemented process improvements that enhanced workflow efficiency in package handling.
  • Monitored performance metrics to identify areas for operational enhancements and staff development.
  • Coordinated with management to uphold compliance with company policies and procedures.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

FT Hub Supervisor

UPS
DFW Hub
02.1999 - 01.2001
  • Supervised daily operations to ensure timely package processing and delivery.
  • Managed workflow coordination, optimizing resource allocation and staff productivity.
  • Trained and mentored team members on safety protocols and operational procedures.
  • Implemented process improvements that enhanced efficiency in sorting and dispatching packages.
  • Monitored performance metrics, identifying trends to drive decision-making for operational enhancements.
  • Collaborated with management to develop strategies for improving service quality and customer satisfaction.
  • Conducted regular audits of processes to ensure compliance with company policies and regulatory requirements.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
  • Reduced employee turnover through effective communication, training, and team-building initiatives.
  • Improved customer satisfaction by addressing concerns promptly and providing resolutions.
  • Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.

PT Hub Supervisor

UPS
Dallas, TX
08.1987 - 01.1999
  • Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
  • Trained and mentored team members on workflow processes and best practices.
  • Coordinated logistics for package sorting and distribution to optimize delivery timelines.
  • Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
  • Led initiatives to reduce operational costs while maintaining service quality standards.

Education

High School Diploma -

Lone Oak High School
Lone Oak, TX
05-1986

No Degree - Computer Programming

Devry Institute
Irving, TX

No Degree - General Business

Amberton University
Dallas, TX

Skills

  • Incident reporting
  • Customer service
  • Customer relations
  • Decision-making
  • Stress tolerance
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Improving operations

Timeline

Dispatch Supervisor

UPS
02.2021 - Current

Preload Operations Supervisor

UPS
09.2016 - 02.2021

Dispatch Supervisor

UPS
04.2010 - 09.2016

Business Manager

UPS
05.2005 - 04.2010

Dispatch Supervisor

UPS
03.2004 - 05.2005

On Car Supervisor

UPS
01.2001 - 03.2004

FT Hub Supervisor

UPS
02.1999 - 01.2001

PT Hub Supervisor

UPS
08.1987 - 01.1999

No Degree - Computer Programming

Devry Institute

High School Diploma -

Lone Oak High School

No Degree - General Business

Amberton University