Victor Hubbard
McKinney,TX
Summary
Results-oriented Dispatch Supervisor with proven expertise in optimizing package delivery operations and enhancing team performance. Skilled in decision-making, time management, and process improvements, resulting in increased efficiency and customer satisfaction.
Overview
39
39
years of professional experience
Work History
Dispatch Supervisor
UPS
McKinney, TX
02.2021 - Current
- Supervised daily dispatch operations to ensure timely and efficient package delivery.
- Coordinated communication between drivers and warehouse staff to optimize routes and schedules.
- Trained and mentored new dispatch team members on operational procedures and systems.
- Monitored and assessed performance metrics to identify areas for process improvement.
- Implemented strategies to reduce delays in package handling and increase overall efficiency.
- Resolved operational issues promptly, ensuring minimal disruption to service delivery timelines.
Preload Operations Supervisor
UPS
Mesquite, TX
09.2016 - 02.2021
- Supervised daily preload operations to ensure timely package processing and adherence to safety protocols.
- Coordinated workflow management among team members, optimizing efficiency in package handling tasks.
- Trained and mentored new employees on operational procedures and safety standards to enhance team performance.
- Implemented process improvements that reduced loading times and improved overall productivity within the facility.
- Analyzed operational metrics to identify areas for improvement, driving strategic decisions for resource allocation.
- Fostered a culture of continuous improvement through regular feedback sessions and performance evaluations with team members.
- Mentored new employees on company policies, procedures, and job responsibilities, accelerating their onboarding process.
- Managed daily scheduling of staff to ensure optimal coverage during peak hours and maintain customer satisfaction levels.
- Monitored performance metrics to identify areas requiring improvement and develop targeted action plans accordingly.
- Maintained accurate records of employee hours worked, overtime accrued, and time-off requests to ensure proper payroll processing and adherence to labor laws.
- Improved employee engagement rates through open channels of communication which allowed them to voice concerns or suggestions about their job roles effectively.
- Boosted employee morale through recognition programs, team-building activities, and ongoing support.
Dispatch Supervisor
UPS
Mesquite, TX
04.2010 - 09.2016
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Evaluated and adjusted over 65 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Utilized customer feedback to improve customer service.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Business Manager
UPS
Dallas, TX
05.2005 - 04.2010
- Streamlined operational processes to enhance efficiency across multiple business units.
- Developed and implemented strategic plans to improve service delivery and customer satisfaction.
- Analyzed performance metrics, identifying trends to inform decision-making and drive improvement initiatives.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timely execution.
- Optimized resource allocation, resulting in reduced costs while maintaining service quality standards.
- Led training programs for staff on best practices and compliance with regulatory requirements.
- Spearheaded change management initiatives to adapt to evolving market demands and operational challenges.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Improved operational efficiency by adopting new technologies and training staff on best practices.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Dispatch Supervisor
UPS
DFW Facility
03.2004 - 05.2005
- Maintained accurate records of dispatch activities and inventory management systems.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Evaluated and adjusted over75 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
On Car Supervisor
UPS
Lewisville, TX
01.2001 - 03.2004
- Supervised daily operations to ensure timely package delivery and adherence to safety protocols.
- Trained and mentored team members on efficient sorting and loading processes.
- Implemented process improvements that enhanced workflow efficiency in package handling.
- Monitored performance metrics to identify areas for operational enhancements and staff development.
- Coordinated with management to uphold compliance with company policies and procedures.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
FT Hub Supervisor
UPS
DFW Hub
02.1999 - 01.2001
- Supervised daily operations to ensure timely package processing and delivery.
- Managed workflow coordination, optimizing resource allocation and staff productivity.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented process improvements that enhanced efficiency in sorting and dispatching packages.
- Monitored performance metrics, identifying trends to drive decision-making for operational enhancements.
- Collaborated with management to develop strategies for improving service quality and customer satisfaction.
- Conducted regular audits of processes to ensure compliance with company policies and regulatory requirements.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Reduced employee turnover through effective communication, training, and team-building initiatives.
- Improved customer satisfaction by addressing concerns promptly and providing resolutions.
- Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
PT Hub Supervisor
UPS
Dallas, TX
08.1987 - 01.1999
- Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
- Trained and mentored team members on workflow processes and best practices.
- Coordinated logistics for package sorting and distribution to optimize delivery timelines.
- Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
- Led initiatives to reduce operational costs while maintaining service quality standards.
Education
High School Diploma -
Lone Oak High School
Lone Oak, TX05-1986
No Degree - Computer Programming
Devry Institute
Irving, TXNo Degree - General Business
Amberton University
Dallas, TXSkills
- Incident reporting
- Customer service
- Customer relations
- Decision-making
- Stress tolerance
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Improving operations
Timeline
Dispatch Supervisor
UPS
02.2021 - Current
Preload Operations Supervisor
UPS
09.2016 - 02.2021
Dispatch Supervisor
UPS
04.2010 - 09.2016
Business Manager
UPS
05.2005 - 04.2010
Dispatch Supervisor
UPS
03.2004 - 05.2005
On Car Supervisor
UPS
01.2001 - 03.2004
FT Hub Supervisor
UPS
02.1999 - 01.2001
PT Hub Supervisor
UPS
08.1987 - 01.1999
No Degree - Computer Programming
Devry Institute
High School Diploma -
Lone Oak High School
No Degree - General Business
Amberton University