Victor Infante
League City
Summary
Dynamic hospitality professional with a proven track record at Pappasito's Cantina, excelling in customer service and suggestive selling. Adept at managing high-volume environments while ensuring compliance and optimizing inventory. Recognized for exceptional communication skills and a strong ability to build rapport, driving increased customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Bartender
Pappasito's Cantina
04.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Sales Associate
Kroger
07.2020 - 04.2021
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Server/Server Trainer
Jimmy Changas
05.2017 - 04.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Bachelor of Arts - General Business
University of Houston-Clear Lake
Houston, TX12-2026
Associate of Arts - Business
San Jacinto College
Pasadena, TX12-2021
High School Diploma -
Clear Springs High School
League City, TX06-2015
Skills
- Safe service compliance
- Engaging personality
- Clear and effective communication
- Exceptional customer service
- Suggestive selling
- Hospitality service expertise
- Store opening and closing
- Problem-solving skills
- Time management
- Written and oral communication skills
- Task prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Pappasito's Cantina
04.2021 - Current
Sales Associate
Kroger
07.2020 - 04.2021
Server/Server Trainer
Jimmy Changas
05.2017 - 04.2020
Bachelor of Arts - General Business
University of Houston-Clear Lake
Associate of Arts - Business
San Jacinto College
High School Diploma -
Clear Springs High School
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