Victor Inglima

Chemistry graduate with 4 years of experience in Field Service Engineering, specializing in the installation, maintenance, and troubleshooting of Roche diagnostic systems. Possesses strong experience with Roche IT systems, including firewall installation, server connectivity verification, and on-site reconfiguration during troubleshooting. Seeking to leverage technical expertise and a growing passion for IT in a role that offers opportunities for further development in the IT field.

• Performed on-site installation, maintenance, and modification of systems and equipment, ensuring seamless integration within lab environments.
• Communicated with customers regarding scheduling, troubleshooting, and project planning, maintaining a strong focus on customer satisfaction.
• Promoted to "Senior" designation in August 2022, recognizing advanced technical skills and leadership capabilities.
• Provided on-site technical support and troubleshooting for Roche equipment, including IT-related components, ensuring reliable operation.
• Delivered exceptional customer service to lab professionals, promptly addressing their needs and inquiries.
• Strictly adhered to Roche standards and protocols, ensuring compliance and high-quality outcomes.
• Coordinated with various hospital personnel, including Lab Managers, Lab Techs, electricians, plumbers, construction workers, and IT staff, to efficiently install Roche equipment.
• Assisted the Roche OSIC team in developing solutions to enhance installation productivity and efficiency.

Fully Trained on Roche's Cobas 6000, 8000, Pro, e411, 8100, Pure, p701, and p512/612