Victor Inglima
Lakeland,Florida
Summary
Chemistry graduate with 4 years of experience in Field Service Engineering, specializing in the installation, maintenance, and troubleshooting of Roche diagnostic systems. Possesses strong experience with Roche IT systems, including firewall installation, server connectivity verification, and on-site reconfiguration during troubleshooting. Seeking to leverage technical expertise and a growing passion for IT in a role that offers opportunities for further development in the IT field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Engineering Specialist
Roche Diagnostics
2023.06 - Current
- Provide on-site technical support, completing installation, maintenance, and troubleshooting of Roche diagnostic and IT systems.
- Achieve utilization rate over 90% month to month, consistently surpassing company targets and driving operational efficiency.
Planned Activities Specialist
Roche Diagnostics
2020.04 - 2023.06
- Performed preventive maintenance and installations of Roche diagnostic systems, ensuring consistent and reliable operation.
- Completed over 30 installations, contributing to seamless integration of systems across multiple sites.
Education
Bachelor's in Chemistry -
University of Indianapolis
Indianapolis05.2020
Skills
- Roche IT Systems: Familiar with installing Roche firewalls, verifying server connectivity, and reconfiguring systems on-site during troubleshooting.
- Technical Troubleshooting: Competent in diagnosing and resolving hardware and software issues, including IT-related components of Roche systems.
- Installation Management: Experienced in managing installation and setup of Roche diagnostic equipment, ensuring proper IT integration.
- Customer Service: Dedicated to providing high-quality customer service, effectively addressing technical questions and concerns.
- Attention to Detail: Adheres to Roche standards and protocols, ensuring compliance and accuracy in all tasks.
- Team Collaboration: Works effectively with cross-functional teams, including IT personnel, lab professionals, and hospital staff.
Roles And Responsibilities
- Performed on-site installation, maintenance, and modification of systems and equipment, ensuring seamless integration within lab environments.
- Communicated with customers regarding scheduling, troubleshooting, and project planning, maintaining a strong focus on customer satisfaction.
- Promoted to "Senior" designation in August 2022, recognizing advanced technical skills and leadership capabilities.
- Provided on-site technical support and troubleshooting for Roche equipment, including IT-related components, ensuring reliable operation.
- Delivered exceptional customer service to lab professionals, promptly addressing their needs and inquiries.
- Strictly adhered to Roche standards and protocols, ensuring compliance and high-quality outcomes.
- Coordinated with various hospital personnel, including Lab Managers, Lab Techs, electricians, plumbers, construction workers, and IT staff, to efficiently install Roche equipment.
- Assisted the Roche OSIC team in developing solutions to enhance installation productivity and efficiency.
Certification
Fully Trained on Roche's Cobas 6000, 8000, Pro, e411, 8100, Pure, p701, and p512/612
Timeline
Field Engineering Specialist
Roche Diagnostics
2023.06 - Current
Planned Activities Specialist
Roche Diagnostics
2020.04 - 2023.06
Bachelor's in Chemistry -
University of Indianapolis
Fully Trained on Roche's Cobas 6000, 8000, Pro, e411, 8100, Pure, p701, and p512/612
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