Victor Inglima
Lakeland
Summary
Chemistry graduate with nearly 5 years of experience in Field Service Engineering, specializing in the installation, maintenance, and troubleshooting of Roche diagnostic systems. Possesses experience with Roche IT systems and application troubleshooting. Seeking to leverage technical expertise in a remote technical support specialist role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Engineering Specialist
Roche Diagnostics
06.2023 - Current
- Provide on-site technical support including hardware, software, applications, and IT
- Complete installations of Roche equipment
- Balance multiple work orders simultaneously to provide Roche quality customer support
- Communicate with customers regarding scheduling, troubleshooting, and project planning, maintaining a strong focus on customer satisfaction.
- Strictly adhere to Roche standards and protocols, ensuring compliance and high-quality outcomes.
Planned Activities Specialist
Roche Diagnostics
04.2020 - 06.2023
- Performed preventive maintenance and installations of Roche diagnostic systems, ensuring consistent and reliable operation.
- Completed over 30 installations, contributing to seamless integration of systems across multiple sites.
- Obtained the Senior designation after 2 years in the role
- Assisted the Roche OSIC team in developing solutions to enhance installation productivity and efficiency
Education
Bachelor's in Chemistry -
University of Indianapolis
05.2020
Skills
- Roche IT Systems: Familiar with installing Roche firewalls, verifying server connectivity, and reconfiguring systems on-site during troubleshooting
- Technical Troubleshooting: Competent in diagnosing and resolving hardware and software issues, including IT-related components of Roche systems
- Installation Management: Experienced in managing installation and setup of Roche diagnostic equipment, ensuring proper IT integration
- Customer Service: Dedicated to providing high-quality customer service, effectively addressing technical questions and concerns
- Attention to Detail: Adheres to Roche standards and protocols, ensuring compliance and accuracy in all tasks
- Team Collaboration: Works effectively with cross-functional teams, including IT personnel, lab professionals, and hospital staff
Certification
Fully Trained on Roche's 6000, 8000, Pro, e411, 8100, Pure, p701, p512/612, and u601
Timeline
Field Engineering Specialist
Roche Diagnostics
06.2023 - Current
Planned Activities Specialist
Roche Diagnostics
04.2020 - 06.2023
Fully Trained on Roche's 6000, 8000, Pro, e411, 8100, Pure, p701, p512/612, and u601
Bachelor's in Chemistry -
University of Indianapolis
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