Victor Lane
Denver,CO
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender
Wonderyard Garden and Table
05.2024 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Trained new staff on proper bartending techniques and customer service protocols.
- Developed signature drink recipes that increased customer satisfaction and engagement.
- Creating a welcoming and vibrant environment For each and every guest.
- Served high customer volumes during special events, nights, and weekends.
Lead Bartender/Supervisor
Otra Vez
10.2017 - 04.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Landscape Technician/Groundskeeper
All Phase Landscaping
03.2020 - 07.2020
- Managed inventory of tools, equipment, and supplies effectively to ensure availability and minimize downtime on job sites.
- Performed regular maintenance tasks, such as mowing, edging, trimming, and pruning to enhance property aesthetics.
- Provided training and guidance to new team members, sharing knowledge of best practices and industry standards for exceptional service delivery.
- Coordinated effectively with fellow technicians on projects from conception through completion for seamless workflow execution.
- Installed various hardscape elements like retaining walls, patios, walkways, and fences for improved functionality and curb appeal.
Assistant Manager
Lids Locker Room
10.2017 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed inventory levels, facilitating timely restocking and minimizing out-of-stock incidents.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
Education
High School Diploma -
Emily Griffith Technical College
06.2016
Skills
- Staff Management
- Suggestive Selling
- Inventory
- Superior customer service
- Attention to Detail
- Menu Memorization
- Wine and liquor knowledge
- Bar Equipment Maintenance
- Punctual and Reliable
- Team Collaboration
- Willingness to learn
- Strong multitasking
Timeline
Bartender
Wonderyard Garden and Table
05.2024 - Current
Landscape Technician/Groundskeeper
All Phase Landscaping
03.2020 - 07.2020
Lead Bartender/Supervisor
Otra Vez
10.2017 - 04.2024
Assistant Manager
Lids Locker Room
10.2017 - 09.2018
High School Diploma -
Emily Griffith Technical College