Victor Luna
Cincinnati,OH
Summary
Results-driven Individual from the Cincinnati Metropolitan area with a passion and background in sales closures and fostering strong customer relationships. Proven success in negotiating freight contracts and reducing shipping costs. Adept at establishing and maintaining key industry relationships to drive sales leads. Experienced in resolving billing disputes and implementing automated billing processes. Proficient in Microsoft Office and excels in problem-solving and detailed oriented communication.
Overview
6
6
years of professional experience
Work History
Billing Coordinator
Total Quality Logistics Inc
Cincinnati
03.2024 - Current
- Researched and resolved customer/carrier billing disputes, resulting in improved customer/carrier satisfaction and retention
- Implemented automated billing processes that increased billing timeline by an average of 275%
- Collaborated with other departments to resolve billing and invoicing issues.
Head of Sales
Noshable
Cincinnati
11.2023 - Current
- Oversaw the onboarding of 20 clients resulting in 150+ properties
- Established and maintained relationships with key industry influencers, resulting in increased sales leads
- Developed and executed marketing campaigns that increased awareness for social media by 13%.
Manager
LunaExpress
Cincinnati
05.2018 - Current
- Performed monthly bank reconciliations to ensure accuracy of financial reports
- Reconciled accounts payable and receivable on a monthly basis, ensuring accuracy of financial reports
- Developed a budgeting system that tracked and monitored expenses, resulting in a 21% increase in operational efficiency.
Bilingual Broker
Total Quality Logistics Inc
Cincinnati
05.2023 - 11.2023
- Coordinated and managed team travel arrangements, scheduling and logistics
- Negotiated and managed freight contracts, resulting in reduction in shipping costs
- Translated and negotiated on behalf of Logistic Account Executive to Clients and Logistic Staff.
Corporate Trainer
Launch513
Cincinnati
04.2022 - 10.2023
- Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales
- Managed a team of sales representatives, leading the office in top sales results.
Education
Some College (No Degree) - Business Administration
University of Cincinnati
Cincinnati, OHSkills
- Customer Relationship Management
- Logistics Operations
- Communication Skills
- Profit-Based Sales Targets
- Market Trends
- Business Relationship Management
- Customer Service
- Networking Skills
- Competitive and result driven
- Proficient with Microsoft Office Tools
- Adaptable
- Multi-lingual
Websites
Languages
- English
- Spanish
Languages
Catalan
Elementary
Timeline
Billing Coordinator
Total Quality Logistics Inc
03.2024 - Current
Head of Sales
Noshable
11.2023 - Current
Bilingual Broker
Total Quality Logistics Inc
05.2023 - 11.2023
Corporate Trainer
Launch513
04.2022 - 10.2023
Manager
LunaExpress
05.2018 - Current
Some College (No Degree) - Business Administration
University of Cincinnati
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