Victor Martinez
INDIANAPOLIS,IN
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
15
15
years of professional experience
Work History
Server
Oaken Barrel Brewing Company
2020.10 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender/Closing Manager
Papas Grill
2014.10 - 2021.05
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
Server/Bartender
Texas Roadhouse
2011.05 - 2014.10
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
Server Trainer/Cook
IHOP
2009.04 - 2012.10
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
No Degree - Kinesiology
Sul Ross State University
Alpine, TXHigh School Diploma -
Fabens High School
Fabens, TX05.2008
Skills
- Table Bussing
- Order Accuracy
- Identification Requirements
- Transactions and Cash Handling
- Table Setting Arrangements
- Ability to Lift 30 Pounds
- To-Go Order Preparation
- Cool Under Pressure
- Time Management
Languages
Spanish
Professional Working
Timeline
Server
Oaken Barrel Brewing Company
2020.10 - Current
Bartender/Closing Manager
Papas Grill
2014.10 - 2021.05
Server/Bartender
Texas Roadhouse
2011.05 - 2014.10
Server Trainer/Cook
IHOP
2009.04 - 2012.10
No Degree - Kinesiology
Sul Ross State University
High School Diploma -
Fabens High School
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