Victor MCCRAE
Youngstown,OH
Summary
Dynamic sales leader with a proven track record in upselling and consulting, adept at addressing customer inquiries, making tailored recommendations, and efficiently processing transactions on the POS cash register. Exceptional multitasking, communication, and interpersonal skills foster strong relationships and enhance guest satisfaction in high-volume environments. Committed to continuous learning and professional growth, ready to leverage extensive customer service expertise and operational efficiency in a new field. A results-driven approach ensures every interaction contributes to overall success and client satisfaction.
Overview
12
12
years of professional experience
Work History
Delivery Driver
DoorDash
Youngstown, OH
04.2022 - Current
- Delivered orders efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Coordinated with dispatch to optimize delivery routes and minimize delays.
- Implemented process improvements that reduced delivery times and increased reliability.
- Improved customer satisfaction by ensuring timely and accurate deliveries of orders.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service
VXI Global Solutions
Youngstown, OH
02.2018 - 06.2020
- Help customers with their problems.
- Supplying information in accordance with customers' needs and demands
- Gathering customer information and analyzing customer needs in order to recommend potential products or services to management.
- Take phone calls from customers and respond to them.
- Clarifying customer complaints to resolve product and service issues
front desk/Cashier
Family video
Youngstown, OH
03.2014 - 01.2016
- Counted the cash in the register drawer at the start and end of each shift.
- Processed cash, credit card, and check transactions for customer purchases.
- Greeted customers and responded to information requests.
- Educated customers about promotions to increase sales.
Education
General Studies - High School
Southern Park Academy/Mahoning Unlimited Classroom
Youngstown, OH01.2017
Skills
- Cash Handling
- Self-motivated
- Strong verbal communication
- Problem-solving skills
- Customer service
- Teamwork and collaboration
- Valid Driver's license
- Positive attitude
- Dependable and reliable
- Customer interaction
Accomplishments
In the year 2019, I was awarded a certificate for achieving the most sales by selling spectrum internet. I challenged myself and set a goal to do just that. I was only 2 months in and can happily say that I was able to achieve that goal.
Timeline
Delivery Driver
DoorDash
04.2022 - Current
Customer Service
VXI Global Solutions
02.2018 - 06.2020
front desk/Cashier
Family video
03.2014 - 01.2016
General Studies - High School
Southern Park Academy/Mahoning Unlimited Classroom
FOR EMPLOYERS WHO ARE WONDERING!
In the year of 2021, covid had started and my kids daycare had closed giving me no option but to become a stay at home father. My wife remained at her job and for the last few years I just did little things to make money like doordash and instacart. We have found the kids a daycare as of this year and I am really ready to start a career again.