JOANNA GONZALEZ
Hawaiian Gardens,CA
Summary
Experienced professional with a solid background in food service. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
8
8
years of professional experience
Work History
Server
IHOP
Los Angeles, CA
06.2021 - Current
- Described ingredients and cooking methods to explain preparation of various food items
- Greeted and accommodated guests, building positive experience from first interaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Assisted with training of new staff members
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Resolved customer complaints and inquiries in a timely manner.
Phlebotomist/COVID Tester
The Testing Company
Los Angeles, CA
10.2020 - 06.2021
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties
- Maintained excellent communication skills to provide comfort for patients during the collection process
- Strictly adhered to HIPAA regulations when dealing with confidential patient information
- Collected arm samples or whole blood samples from donors for testing.
Private Nanny
Andrea Gonzalez's nanny
Los Angeles, CA
06.2016 - 02.2020
- Provided childcare for multiple children at once
- Managed the children's daily routines, such as meal times, bath times, bedtimes, homework, and school assignments
- Took on a variety of roles, working flexible hours to meet the fluctuating needs of the family
- Maintained a safe environment in accordance with state regulations at all times
- Helped children with homework and school assignments, fostering education and development.
Caterer
Joyful Catering
Los Angeles, CA
07.2018 - 03.2019
- Assisted with set up prior to each event, arranging tables, chairs, linens, decorations
- Adapted quickly in fast-paced environments while managing multiple tasks at once
- Remained calm under pressure while dealing with difficult situations during peak hours
- Ensured that all health regulations were followed during the preparation and serving of food at catered events.
Education
Court Reporting
Cypress College
Cypress, CA06-2027
Skills
Food Running
Safe Food Handling
Multitasking Abilities
Teamwork and Collaboration
Food Delivery
Strong Work Ethic
Warm and Friendly
- Effective customer upselling
- High-volume dining
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server
IHOP
06.2021 - Current
Phlebotomist/COVID Tester
The Testing Company
10.2020 - 06.2021
Caterer
Joyful Catering
07.2018 - 03.2019
Private Nanny
Andrea Gonzalez's nanny
06.2016 - 02.2020
Court Reporting
Cypress College