Victor Pacheco
West Jordan,UT
Summary
High-achieving associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Overview
21
21
years of professional experience
Work History
Merchandiser/Customer Service
Wasatch Deli Provisions - Boar's Head
South Salt Lake, UT
12.2024 - 04.2025
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Built effective partner store relationships to improve customer satisfaction.
- Provided excellent service and attention to customers when face-to-face.
Overnight Stocker
Walmart #3232
West Jordan, UT
05.2023 - 12.2024
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Prepared products by adding tags and readying pallets for restocking.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
Eligibility Specialist II
Department of Workforce Services
Salt Lake City, UT
10.2020 - 04.2023
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Developed thorough knowledge of financial aid programs to recommend relief options matching client needs.
- Analyzed information from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
Head Cashier
Lowe's Home Improvement #0015
Layton, UT
10 2017 - 10.2020
- Trained and mentored new cashiers.
- Manage cashier shifts and breaks.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Cashier Customer Service
Lowe's Home Improvement #1613
West Jordan, UT
2 2017 - 10 2017
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Informed customers about all product lines and services offered by the company.
Cashier
Walmart #3232
West Jordan, UT
1 2016 - 4 2016
- Operated cash register with proficiency.
- Issued receipts for purchases and gifts.
- Weighed food to determine correct pricing.
Claims Associate
Walmart #2837
Las Vegas, NV
9 2014 - 1 2016
- Scan returned, defective, or damaged merchandise and place it in the appropriate claim for shipping.
- Process waste material and hazmat related products.
- Load and unload palettes of merchandise onto and off of trucks.
Customer Service Manager
9 2012 - 9 2014
- Resolved customer questions, issues and complaints.
- Counted and balanced cashier drawers.
- Managed cashier shifts and breaks.
Inbound Customer Service Rep.
VAC Call Center
Las Vegas, NV
03.2004 - 02.2009
- Provided technical support to customers for various campaigns (Direct TV, Audiovox, White-Westinghouse, and Haier)
- Dispatched technicians to commercial businesses and residents.
- Provided accurate and appropriate information in response to customer inquiries.
Education
High School Diploma -
Penn Foster High School
Scranton, PA04.2023
Skills
- Cash handling accuracy
- Organized
- Time management
- Excellent multi-tasker
- Superb sales professional
- Detail-oriented
- Flexible schedule
- Active listener
- Team player
- Reliable
- Store opening and closing procedures
- Store operations
- Professional appearance
- Efficiency
- Excellent verbal communication
- Conflict resolution skills
- Retail inventory management
- Exceptional telephone etiquette
- Patient and diligent
- Focused on customer satisfaction
Timeline
Merchandiser/Customer Service
Wasatch Deli Provisions - Boar's Head
12.2024 - 04.2025
Overnight Stocker
Walmart #3232
05.2023 - 12.2024
Eligibility Specialist II
Department of Workforce Services
10.2020 - 04.2023
Inbound Customer Service Rep.
VAC Call Center
03.2004 - 02.2009
Head Cashier
Lowe's Home Improvement #0015
10 2017 - 10.2020
Cashier Customer Service
Lowe's Home Improvement #1613
2 2017 - 10 2017
Cashier
Walmart #3232
1 2016 - 4 2016
Claims Associate
Walmart #2837
9 2014 - 1 2016
Customer Service Manager
9 2012 - 9 2014
High School Diploma -
Penn Foster High School
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