Victor Richardson
Acworth,GA
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressured environments. Self-motivated team player, adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Reliable with exceptional customer service and communication skills.
Overview
12
12
years of professional experience
Work History
Operations Manager
180 Solutions
03.2022 - Current
- Trained crew members on application of projects, customer relations and customer service.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Assistant Store Manager
Easy Rental
05.2016 - 02.2022
- Managed the day-to -day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive excellent service and quality goods.
- Delivered and installed furniture and appliances as needed.
Lead Floor Care Technician
ServiceMaster
03.2014 - 05.2016
- Performed routine maintenance and cleaning of hard surface floors, carpets, furniture, and other interior surfaces.
- Utilized various floor care equipment such as buffers, scrubbers, vacuums, and sweepers.
- Followed instructions provided by supervisor in order to complete assigned tasks accurately and efficiently.
Pawnbroker
Cash America
05.2012 - 01.2015
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
Education
Skills
- Customer Service
- Consultative Sales
- Integrity-Based Selling
- Relationship Building
- Detailed Oriented
- Problem Resolution
Timeline
Operations Manager
180 Solutions
03.2022 - Current
Assistant Store Manager
Easy Rental
05.2016 - 02.2022
Lead Floor Care Technician
ServiceMaster
03.2014 - 05.2016
Pawnbroker
Cash America
05.2012 - 01.2015
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