Victor Saenz
Rio Grande City,TX
Summary
Responsible associate proficient in costumer service and completing any objective successfully. 14 years in retail. Passionate and motivated, with a drive for excellence.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Walmart
Rio Grande City, TX
04.2024 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Certified Pharmacy Technician
Loyal Source Government Services, LLC
Pecos, TX
09.2023 - 02.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
Certified Pharmacy Technician (On Call)
Freds Pharmacy
Rio Grande City, TX
05.2023 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Pharmacy Technician
Loyal Source
07.2022 - 03.2023
- 1
- Procures and distributes drug orders per physician request, pharmacist request or prearranged work assignment according to established policies, procedures and protocols, and within specified time frame
- Has all work checked by a registered pharmacist prior to leaving the pharmacy
- 2
- Maintains awareness of developments in pharmacy and health care that relate to job responsibilities and integrates them into their practice
- 3
- Maintains a working knowledge of all aspects in pharmacy services, including but not limited to: Drug names and classification, medication order and prescription interpretation, prescription computer order entry, pharmaceutical calculations, medication error prevention method
- 4
- Carries out the calculations required for the usual dosage determinations and solutions preparation using weight and volume equivalents in both the metric and apothecary systems and has a registered pharmacist check prior to use for preparation of product
- 5
- Interacts effectively with other members of the healthcare team on a regular basis
- Maintains attentiveness to the rights of patients
- Maintain confidentiality of patient information
- 6
- Performs the essential functions relating to drug purchasing and inventory control
Pharmacy Technician
Walmart
Rio Grande City, TX
01.2021 - 07.2022
- Teamed technicians and pharmacists to prioritize and complete orders
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Prepared prescription transfers to other pharmacies
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information
- Prepared prescription labels, promoting accuracy in medication administration and dosing
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Assistant Manager
Walmart
02.2019 - 01.2021
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
- Cultivated customer loyalty by training team members in industry-leading service standards
- Delegated tasks to team members to optimize productivity
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Organizing schedules, workflows and shift coverage to meet expected business demands
- Collaborated with store manager to develop successful strategies for achieving sales and profit goals
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Evaluated employee performance and developed improvement plans
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
Lead Pharmacy Technician
Walmart
07.2014 - 12.2018
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Established and updated patient profiles, including lists of medications and insurance details
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Maintained clean and organized pharmacy shelving and work areas
- Efficiently processed cash register transactions for new and refilled prescription orders
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Received and verified incoming drug inventories and reported discrepancies to lead pharmacist
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
Costumer Service Manager
Walmart
06.2008 - 07.2014
- Provided customer service by greeting and assisting customers, and responding to inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking,reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Establish credit policies and operating procedures
- Assign employees to specific duties.Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Establish and implement policies, goals, objectives, and procedures for their department
Education
Rio Grande City High School
Rio Grande City, TXAssociate of Arts - Interdisciplinary
South Texas College
McAllen, TXHigh School Diploma -
PTCB
Washington, DCSkills
- Customer and Personal Service Active Learning
- Monitoring Complex Problem Solving
- Active Listening English Language
- Critical Thinking Spanish Language
- Education and Training Instructing
- Administration and Management Learning Strategies
- Judgment and Decision Making
- Pharmacy Technician Experience
- HIPAA
- Medical Terminology
- Certifications and Licenses
- PTCB Certification
Additional Information
- Willing to relocate: Anywhere
Timeline
Pharmacy Technician
Walmart
04.2024 - Current
Certified Pharmacy Technician
Loyal Source Government Services, LLC
09.2023 - 02.2024
Certified Pharmacy Technician (On Call)
Freds Pharmacy
05.2023 - 09.2023
Certified Pharmacy Technician
Loyal Source
07.2022 - 03.2023
Pharmacy Technician
Walmart
01.2021 - 07.2022
Assistant Manager
Walmart
02.2019 - 01.2021
Lead Pharmacy Technician
Walmart
07.2014 - 12.2018
Costumer Service Manager
Walmart
06.2008 - 07.2014
Rio Grande City High School
Associate of Arts - Interdisciplinary
South Texas College
High School Diploma -
PTCB