Victor Saldana Vazquez
Student
Laguna Hills,CA
Summary
Highly motivated student with two years of leadership experience and currently ongoing financial experience. Experienced in cash handling, balancing drawers and financial transactions. Exceptionally adaptable and always dedicated towards growth/development.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Bank Teller
Orange County's Credit Union
Mission Viejo, CA
07.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Shift Manager
Chick-fil-A
Laguna Hills, CA
10.2019 - 07.2022
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained back-up associates and led crew members in managing operations of storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Tracked receipts, employee hours and inventory movements.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Food Server
Freedom Village USA
Laguna Hills, CA
02.2018 - 02.2021
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Organized and replenished supplies at food stations to optimize team performance.
Cook
Pizza Hut
Laguna Hills, CA
07.2017 - 09.2019
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
Education
Associate of Science - Accounting
Saddleback College
Mission Viejo, CA 08.2019 - 05.2022
Working Towards Bachelors Degree - Accounting
California State University - Fullerton
Fullerton, CA 08.2022 - Current
Skills
Relationship Building and Management
Banking
Teamwork and Collaboration
Excellent Communication
Leadership Experience
Problem-Solving
Open Minded
Timeline
Working Towards Bachelors Degree - Accounting
California State University - Fullerton
08.2022 - Current
Bank Teller
Orange County's Credit Union
07.2022 - Current
Shift Manager
Chick-fil-A
10.2019 - 07.2022
Associate of Science - Accounting
Saddleback College
08.2019 - 05.2022
Food Server
Freedom Village USA
02.2018 - 02.2021
Cook
Pizza Hut
07.2017 - 09.2019