Victor Sanchez
Miami
Summary
Dynamic and dedicated restaurant waiter with proven expertise at Biltmore Hotel, enhancing customer satisfaction through exceptional service and strategic problem-solving. Skilled in order taking and wine pairing, I consistently delivered a memorable dining experience while maintaining cleanliness and collaborating effectively with team members.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Waiter
Biltmore Hotel
01.2024 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
University The Habana
Cuba12-2022
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Memory retention
- Wine pairing
- Server collaboration
- Team collaboration
- Professional appearance
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Waiter
Biltmore Hotel
01.2024 - Current
High School Diploma -
University The Habana
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