Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Victor Valencia

San Diego,CA

Summary

Results-driven Regional Director of Operations known for productivity and efficiency in task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure success in dynamic environments. Committed to fostering collaboration and driving positive change across operations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Regional Director of Operations

Quality Collision Group
San Diego, CA
08.2024 - Current
  • Managed regional staff through hiring, training, and performance evaluations.
  • Analyzed data to identify opportunities for process improvements across the region.
  • Formulated strategies that enhanced shop profitability and operational efficiency.
  • Implemented cost-saving measures that significantly lowered overhead expenses.
  • Led initiatives aligning with executive team standards to elevate EBITDA.
  • Prepared detailed financial reports on regional operations performance for executive review.
  • Established budgets, monitored expenses, and tracked investments in regional operations.
  • Collaborated with corporate leadership on strategic initiatives increasing organizational efficiency.

General Manager

Amato's Auto Body
San Diego, CA
09.2023 - 08.2024
  • Coordinated employee training activities to ensure compliance with company policies and procedures.
  • Performed routine audits of internal controls to maintain accuracy in financial records.
  • Assisted recruitment efforts by interviewing candidates for open positions.
  • Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Monitored financial performance, identifying opportunities for cost savings and revenue generation.
  • Conducted market research to identify industry trends, opportunities, and threats.
  • Analyzed existing processes for effectiveness and developed new systems to enhance productivity.
  • Maintained vendor relationships to secure optimal pricing on supplies and materials.

Collision Estimator

Amato's Auto Body
San Diego, CA
02.2023 - 09.2023
  • Reviewed automotive blueprints and manuals to ensure accurate estimates.
  • Advised customers on optimal solutions based on budget constraints.
  • Negotiated repair costs with insurance companies to secure favorable outcomes.
  • Prepared detailed reports outlining estimated labor hours for repairs.
  • Maintained accurate records of completed estimates and invoices for reference.
  • Compiled data from sources including customer information and work orders into estimates.
  • Assisted customers in understanding insurance coverage options to enhance satisfaction.
  • Analyzed historical collision repair cost data to inform future estimates.

Collision Estimator

Norm Reeves Toyota San Diego
San Diego, CA
02.2021 - 02.2023
  • Calculated cost estimates for vehicle part repairs or replacements.
  • Maintained records of completed estimates and invoices accurately.
  • Evaluated repair methodologies to generate collision estimates for damages.
  • Advised customers on repair plans and payment options to finalize work orders.
  • Delivered exceptional customer service by addressing inquiries promptly, increasing repeat business.
  • Conducted final quality control checks on vehicles before delivery to customers.
  • Participated in training sessions focused on auto collision repair techniques and estimating software.
  • Ensured confidentiality of client information to protect individual interests and business relationships.

Collision Estimator

Precision Auto Body & Paint Inc.
Santa Barbara, CA
09.2011 - 01.2021
  • Developed and updated cost estimates by documenting information in internal database.
  • Established cost monitoring procedures and reporting systems to enhance accuracy.
  • Analyzed blueprints and documentation to prepare time, cost, and labor estimates.
  • Reviewed automotive blueprints and manuals to ensure accurate estimates.
  • Coordinated business operations through effective communication with staff and management.
  • Scheduled vehicle inspections at shop or dealership facilities for customer convenience.
  • Negotiated repair costs with insurance companies to secure favorable terms.
  • Performed administrative tasks, including filing paperwork and preparing essential documents.

Education

BBA - Business Administration and Management

California State University, Northridge
Northridge, CA

General Education

Santa Barbara City College
Santa Barbara, CA

Skills

  • Data analysis
  • Cost management
  • Budgeting
  • Financial reporting
  • Employee training
  • Performance evaluation

Certification

  • Dale Carnegie Strictly Business Training
  • I-Car Platinum Certified
  • BMW Non-structural Analysis and Damage repair
  • Tesla Collision Certified training

Accomplishments

  • Quality Collision Group Blue Chip award winner (highest sales revenue by GM in entire company 2024)

References

References available upon request.

Timeline

Regional Director of Operations

Quality Collision Group
08.2024 - Current

General Manager

Amato's Auto Body
09.2023 - 08.2024

Collision Estimator

Amato's Auto Body
02.2023 - 09.2023

Collision Estimator

Norm Reeves Toyota San Diego
02.2021 - 02.2023

Collision Estimator

Precision Auto Body & Paint Inc.
09.2011 - 01.2021

BBA - Business Administration and Management

California State University, Northridge

General Education

Santa Barbara City College

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