Victor Vega
Charlotte,NC
Overview
11
11
years of professional experience
Work History
Accounts Receivable Specialist
Caesarstone
Charlotte, NC
12.2023 - Current
- Performed collections activities by phone, email, and mail for delinquent accounts.
- Researched discrepancies between customer payments and open invoices.
- Prepared monthly aging reports of all outstanding receivables for management review.
- Processed incoming checks, money orders, and other forms of payment received from customers.
- Generated statements or notices to customers with past due balances.
- Provided excellent customer service when responding to inquiries about invoicing or payment status.
- Reconciled discrepancies between customer payments and invoices due.
- Verified the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments.
Credit Associate II
Assa Abloy Entrance Systems
Monroe, NC
06.2023 - 10.2023
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Portfolio with 1500 accounts totaling around $1.5 Million.
- Conduct Underwriting Investigations on existing and potential customers and projects and determine credit worthiness.
- Analyze and interpret information received from corporate financial statements, D&B, and NACM.
- Determine accounts needed to sent to collection agencies credit balances to determine accuracy of refunds.
- Gathered and analyzed information to determine risk acceptability.
- Perform collection calls for accounts at assigned level.
Credit Associate
Assa Abloy Entrance Systems
Monroe, NC
05.2022 - 06.2023
- Set Customer's Up in system
- Reconcile short pays and Unapplied Cash on branch accounts
- Generated preliminary notices per applicable state laws and standard operating procedures.
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Uploaded completed applications to appropriate credit system.
- Process lien waivers, various methods of payment, and account adjustments
Construction Assistant
Prestige Drywall Inc
Charlotte, NC
10.2019 - 04.2022
- Studied and understood construction methods and best practices to perfect multiple trades and excel in field.
- Processed financial documents, contracts, expense reports and invoices.
Team Lead
Reebok
Charlotte, NC
10.2016 - 09.2019
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Retail Sales Associate
Reebok
Charlotte, NC
08.2014 - 09.2016
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor of Science - Mathematics
Queens University of Charlotte
Charlotte, NC05.2021
Skills
- Problem Resolution
- Fluent in Spanish
- Customer Service
- Data Input
- Oral and Written Communications
- Computer Skills
- Credit Analysis
- Dun & Bradstreet
- Oracle
- Experian
- ICIC
- Avalara
Timeline
Accounts Receivable Specialist
Caesarstone
12.2023 - Current
Credit Associate II
Assa Abloy Entrance Systems
06.2023 - 10.2023
Credit Associate
Assa Abloy Entrance Systems
05.2022 - 06.2023
Construction Assistant
Prestige Drywall Inc
10.2019 - 04.2022
Team Lead
Reebok
10.2016 - 09.2019
Retail Sales Associate
Reebok
08.2014 - 09.2016
Bachelor of Science - Mathematics
Queens University of Charlotte