Nicole Ford
Milwaukee,WI
Summary
Thrives in high-pressure environments and manages tasks efficiently. Proficient in computer systems and software, with strong organizational skills. Excellent rapport-building abilities, self-motivated, and goal-oriented. Quick learner with a professional demeanor and pleasant speaking voice.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
Connect Search
Milwaukee, WI, USA
07.2024 - 09.2024
- Company Overview: Bliffert Lumber and Fuel
- Collect and post payments related to billings
- Perform account reconciliation and resolve billing inquiries
- Collaborate with sales representatives and maintain customer relationships
- Handle B2C and B2B collections
- Bliffert Lumber and Fuel
Customer Service Representative
Home2 Suites By Hilton
Phoenix, AZ, USA
12.2023 - 04.2024
- Managed guest check-ins, issued room keys, and provided information about hotel services
- Upsold rooms to maximize revenue and handled guest safe deposit boxes
- Recorded customer interactions and resolved billing complaints
Cash Application Specialist
FlexCare Infusion LLC
Remote
01.2023 - 01.2024
- Posted payments, adjustments, and denials, adhering to deadlines
- Met productivity goals and reported issues to management
- Followed company policies, HIPAA standards, and handled Patient Financial Services tasks
Accounts Receivable Specialist – Credits Cash Application Specialist
CVS
Phoenix, AZ, USA
07.2018 - 07.2022
- Verified CPT codes and resolved claims errors
- Managed patient financial services tasks, including follow-ups and adjustments
- Adhered to HIPAA and PCI compliance requirements
- Posted payments, adjustments, and denials, meeting deadlines and productivity targets
- Notified management of issues and followed company policies
Education
GED -
Milwaukee Area Technical College
Milwaukee, WI07.2007
Skills
- Payment Tracking
- Bank Reconciliation
- Cash Flow Management
- Data Entry and Verification
- Payment Processing
- ERP Systems Proficiency
- Statement Review
- Problem Resolution
- Account Reconciliation
- Collections
Certification
Healthcare Provider CPR (Infant-Child-Adult), 02/01/24, 02/01/26
Additional Information
5 years of collections experience. References available upon request.
Timeline
Accounts Receivable Specialist
Connect Search
07.2024 - 09.2024
Customer Service Representative
Home2 Suites By Hilton
12.2023 - 04.2024
Cash Application Specialist
FlexCare Infusion LLC
01.2023 - 01.2024
Accounts Receivable Specialist – Credits Cash Application Specialist
CVS
07.2018 - 07.2022
GED -
Milwaukee Area Technical College