Shaquanna Belton
Rock Hill,SC
Summary
Accounts receivable professional recognized for facilitating timely payment resolutions and enhancing client relationships. Strong problem-solving capabilities and resource management expertise contribute to optimizing collection processes and generating actionable reports.
Overview
19
19
years of professional experience
Work History
ACCOUNTS RECEIVABLE SPECIALIST
Caesarstone Quartz Surfaces
Charlotte, North Carolina
09.2025 - 02.2026
- Executed collection calls to customers with past due balances and open invoices, ensuring timely payments within terms.
- Work closely with the sales team to collect on past due balances and ensure credit/debit requests are submitted in a timely manner
- Research and solve payment discrepancies
- Prepared and distributed weekly aging reports to provide clear visibility on outstanding receivables.
- Reviewed holds report for timely order processing for order release
- Work with our 3rd party insurance carrier to ensure all accounts are in good standing
- Process payments, refunds and tax offsets
- Generate and distribute Excel spreadsheet reports to management
- Generate, print and distribute daily Invoice History Reports.
ACCOUNT RESOLUTION SPECIALIST
Roundpoint Mortgage
Fort Mill, SC
06.2022 - 08.2024
- Proactively review loan accounts that are 30+ days delinquent for resolutions to bring accounts current.
- Navigated multiple servicing systems and platforms to streamline account resolution.
- Document customer account activities thoroughly and concisely.
- Communicated with customers to understand their commitment in resolving delinquency and maintaining monthly payments.
- Identified customers needing loss mitigation assistance and managed referral process while preparing customers for the loss mitigation process.
- Process payments to bring delinquent accounts current.
- Acted as a communication liaison to connect customers with the organization.
- Make appropriate decisions quickly and effectively.
- Foster a positive work culture conducive to collaboration and growth.
CASH PROCESSING SPECIALIST
Roundpoint Mortgage
Fort Mill, SC
12.2020 - 06.2022
- Leveraged extensive experience in loan servicing, lockbox operations, and cash handling to ensure seamless transaction processing.
- Operational knowledge of mortgage industry operations, terminology and technology practices
- Profound knowledge of cash related financial and management accounting
- Understood cash balancing procedures and policies
- Comprehended cash safety rules and processes
- Obtained and processed negotiable items for loan payoffs and payments, ensuring strict adherence to established policies and procedures.
- Maintained accurate logs, balanced checks, and updated statistical information to support efficient cash operations.
- Performed post payments in adherence with department rules and regulation utilizing Tran Codes.
COLLECTIONS SPECIALIST
Roundpoint Mortgage
Fort Mill, SC
03.2019 - 12.2020
- Managed 90+ delinquent loans, proactively contacting borrowers to explore workout options
- Monitoring and performing frequent follow up with borrowers on trial modifications to ensure conversion
- Review financial packages from customers and determine best resolution for investor and mortgagor, based on investor guidelines
- Set up loss mitigation workstation files efficiently to support timely resolutions
- Collected and organized required paperwork to facilitate prompt workout decisions
- Prepare pertinent documentation to facilitate resolution with customer
- Order and review credit reports
- Order and review title reports
- Order and review title reports and broker’s price opinions
ACCOUNTS RECEIVABLE SPECIALIST
Enviro-Master
Charlotte, NC
01.2018 - 02.2019
- Collect outstanding invoices by contacting customers to secure payments in a timely manner.
- Proactively contacted customers regarding open and future receivables to ensure timely payments.
- Conducted daily reviews of accounts to identify overdue invoices and prioritize collection efforts.
- Applied expertise in accounts receivable to streamline collection processes.
- Conduct credit reference checks on potential and existing customers to assess their creditworthiness. on new and existing customers.
Human Resources Assistant
Reverse Mortgage Solutions
Charlotte, NC
04.2016 - 12.2017
- Streamlined employee onboarding processes and managed documentation, enhancing new hire experience.
- Resolved employee relations issues, addressing grievances and complaints to maintain a positive work environment.
- Coordinated communication between departments on HR policies and procedures, ensuring clarity and compliance.
- Resolved customer issues with one call resolution with accuracy and professionalism.
ACCOUNTS PAYABLE CLERK
Walmart GSS
Charlotte, NC
07.2015 - 04.2016
- Reconciled processed work by verifying entries and aligning system reports with account balances
- Maintained accounting ledgers by verifying and posting account transactions
- Recorded expenses to appropriate accounts and cost centers to accounts and cost centers by analyzing invoice/expense reports and accurately recording entries
- Assisted in processing documents by updating and verifying financial records and data management by investigating and updating financial systems to resolve exceptions
- Communicated with internal and external customers to ensure timely retrieval and submission of documentation
SINGLE POINT OF CONTACT
CITI Mortgage
Fort Mill, SC
08.2007 - 07.2015
- Gathered necessary documents for the approval process
- Verified approval conditions, including customer income and asset documentation, while resolving routine title issues such as vesting, child support, judgment, mechanic, and undisclosed liens.
- Streamlined clearance of conditions and issued changes to terms on previously approved loans.
- Communicated with clients, underwriters, realtors, and attorneys effectively on a daily basis
- Maintained a high level of customer service by being proactive in communication with customers
- Assisted with modifying FHA, VA, Freddie Mac, and Fannie Mae mortgage investor
- Reviewed title commitments and searches
- Processed subordinations, resolving appraisal disputes; depending on channel
- Managed all activities related to closing transactions
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06-2004
Skills
- Accounting Software
- Excel
- Microsoft Office
- Oracle
- Microsoft Word
- PowerPoint
- Outlook
- B2B
- Problem resolution
- Resource allocation
- Deadline Management
- Prioritization
- Work Under Pressure
Timeline
ACCOUNTS RECEIVABLE SPECIALIST
Caesarstone Quartz Surfaces
09.2025 - 02.2026
ACCOUNT RESOLUTION SPECIALIST
Roundpoint Mortgage
06.2022 - 08.2024
CASH PROCESSING SPECIALIST
Roundpoint Mortgage
12.2020 - 06.2022
COLLECTIONS SPECIALIST
Roundpoint Mortgage
03.2019 - 12.2020
ACCOUNTS RECEIVABLE SPECIALIST
Enviro-Master
01.2018 - 02.2019
Human Resources Assistant
Reverse Mortgage Solutions
04.2016 - 12.2017
ACCOUNTS PAYABLE CLERK
Walmart GSS
07.2015 - 04.2016
SINGLE POINT OF CONTACT
CITI Mortgage
08.2007 - 07.2015
High School Diploma -
Northwestern High School