Victor Youngs
San Jose,CA
Summary
Dynamic Parts Director with extensive experience at Hayward Mitsubishi, excelling in inventory management and vendor relations. Proven track record of optimizing operations and enhancing customer satisfaction through effective dispute resolution and budget management. Adept at fostering strong partnerships while maintaining optimal stock levels for efficient service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Director
Hayward Mitsubishi
Hayward, CA
02.2017 - Current
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Resolved disputes between customers and Parts Specialists over warranty claims or return policies.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Implemented and planned warehouse safety and security programs and activities.
- Prepared and managed the parts department budget, including forecasting and expense control.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
Parts Manager
Capitol Mitsubishi
San Jose, CA
01.2015 - 01.2017
- Organized and monitored inventory levels of parts, tools, and supplies.
- Conducted monthly audits of inventory control systems.
- Reviewed purchase requisitions to verify accuracy of requested items.
- Developed and maintained positive working relationships with vendors.
- Delegated work to staff, setting priorities and goals.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
Education
Some College (No Degree) - Aerospace Engineering
Ventura College
Ventura, CASkills
- Inventory management
- Parts logistics
- Vendor relations
- Budget management
- Warranty claims
- Customer service
Certification
- ASE Certified for Parts
Accomplishments
- Top 20 Dealership Two Years in A Row
Timeline
Parts Director
Hayward Mitsubishi
02.2017 - Current
Parts Manager
Capitol Mitsubishi
01.2015 - 01.2017
Some College (No Degree) - Aerospace Engineering
Ventura College
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