Victor Zuniga

Dynamic customer service professional with extensive experience at Kemper Insurance, excelling in conflict resolution and relationship building. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Skilled in data entry and proficient in Microsoft Outlook, consistently delivering exceptional service in high-pressure environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• As part of my associate’s degree in Criminal Justice, I successfully completed 240 hours of ride-along training with law enforcement officers. These hours gave me valuable first-hand experience in observing police procedures, community interactions, and the daily responsibilities of officers in the field. During this time, I gained insight into effective communication, problem-solving, and the importance of professionalism in maintaining public safety. This experience not only strengthened my understanding of criminal justice concepts but also prepared me for future career opportunities in law enforcement and related fields.