VICTORIA ACHUMBA
Bowie
Summary
Administrative Professional specializing in operational efficiency and compliance management. Proven success in implementing process improvements, enhancing data accuracy, and delivering high-quality support in fast-paced settings. Eager to leverage administrative expertise in IT and cybersecurity roles, with a focus on supporting business operations.
Overview
7
7
years of professional experience
Work History
Commercial Property Administrator
Stoladi
Washington, D.C.
01.2026 - Current
- Coordinated property maintenance requests and scheduled service appointments to enhance tenant satisfaction.
- Managed tenant communications to ensure prompt resolution of inquiries.
- Responded promptly to tenant requests or inquiries regarding maintenance issues or other matters.
- Handled resident complaints and expedited maintenance requests.
- Responded quickly to emergency situations involving the property.
- Provided customer service support to tenants regarding their leases or complaints about conditions at the property.
- Maintained accurate property records and updated databases regularly.
- Updated tenant and unit information to keep current in housing database.
- Conducted regular property inspections to ensure compliance with safety regulations.
- Managed the maintenance of common areas, such as landscaping, parking lots, and other shared spaces.
- Developed and maintained strong relationships with owners and tenants to facilitate smoother interactions.
- Facilitated tenant communications regarding property policies and updates.
- Oversaw daily operations, maintenance, and administration of various properties.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Coordinated with vendors to ensure timely completion of repairs or improvements at managed properties.
- Managed vendor relationships to ensure timely service delivery and maintenance.
- Processed invoices and managed budgets for property management expenses.
- Assisted in budget preparation and tracked expenses for properties.
- Provided support in the preparation of budgets for each property under management.
- Assisted in preparing reports on property performance and occupancy rates.
- Developed training materials for new staff on property management procedures.
- Developed and implemented policies and procedures for leasing activities.
- Created marketing materials to attract prospective tenants.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Responded promptly to tenant requests or inquiries regarding maintenance issues or other matters.
Program Analyst
Federal Transit Administration
Bowie
07.2024 - 09.2026
- Conducted comprehensive program studies and operations analysis to drive greater economic efficiency, culminating in the development of detailed reports that highlight departmental achievements and inform strategic decisions
- Monitored progress and completion of TAD–10 projects using advanced organizational tools and processes, ensuring timely delivery of objectives and enhancing operational efficiency
- Conducted research, development, and review of regulations, procedures, and directives to deliver comprehensive information to stakeholders, improving compliance and operational standards
- Responded to administrative requests related to FOIA, Transit Benefits, and Policy & Program Development, improving response times and data accuracy
Grants Coordinator
DGS Maryland Capital Grants and Loans
Baltimore
08.2022 - 06.2024
- Led the development of grant proposals and reports, securing funding by aligning project objectives with donor expectations and regulatory frameworks
- Provided expert technical advice and managed stringent compliance requirements, streamlining grant administration processes and enhancing organizational adherence to funding regulations
- Prepared and presented program and compliance reports to senior management, enhancing transparency and supporting informed decision-making
- Analyzed complex program operations, identified key areas for improvement, and implemented solutions that improved goal achievement
Office Coordinator
Capstone
Bowie
02.2020 - 08.2022
- Spearheaded the transition to paperless operations, implementing electronic tracking and management systems that reduced labor costs by 30% and increased processing efficiency
- Managed and optimized office operations including record-keeping, invoice processing, and vendor relations, enhancing operational workflows and reducing overhead costs
- Provided high-level administrative support by managing customer interactions and overseeing daily office functions, facilitating a seamless operational environment
- Assisted in marketing and leasing efforts, driving tenant acquisition and retention through targeted outreach and engagement strategies
Education
MBA - Business Administration
University of Baltimore
Baltimore, United States05-2026
Bachelor of Science - Business Administration
Bowie State University
Bowie, United States08-2021
Skills
- Project Management
- Grants management
- Compliance monitoring
- Policy analysis
- Stakeholder Engagement
- Stakeholder Communication
- Report writing
- Process Improvement
- Data Analysis
- Google Workspace
- Microsoft Office
- Microsoft Teams
- Google Docs
- Department collaboration
- Team coordination
- Systems management
Timeline
Commercial Property Administrator
Stoladi
01.2026 - Current
Program Analyst
Federal Transit Administration
07.2024 - 09.2026
Grants Coordinator
DGS Maryland Capital Grants and Loans
08.2022 - 06.2024
Office Coordinator
Capstone
02.2020 - 08.2022
MBA - Business Administration
University of Baltimore
Bachelor of Science - Business Administration
Bowie State University