Victoria Adkins
Augusta,GA
Summary
I am and extremely loyal, dedicated, and a fast learner with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Server/Manager
Cadawallders Cafe
02.2019 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Monitored server performance and provided feedback to enhance server delivery.
- Liaised between servers and upper management to address issues and manage challenges.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
Server
Miyabi Kiyoto
01.2006 - 04.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
No Degree - English/Psychology
Augusta State University
Augusta, GA08.2015
Skills
- Conflict Management
- Staff Training
- Sorting and Labeling
- Effective Planning
- Corporate Compliance
- Team Player
- Assessing Performance
- Daily Operations Management
- Managing Employee Relations
Timeline
Server/Manager
Cadawallders Cafe
02.2019 - Current
Server
Miyabi Kiyoto
01.2006 - 04.2019
No Degree - English/Psychology
Augusta State University
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