Victoria Alcantara
Healthcare Administrator
New York,United States
Summary
I am an experienced healthcare operations professional with over 15 years of combined frontline and administrative experience in roles such as Patient Care Technician, Front Desk Representative, and Office Coordinator. I hold a Master of Health Administration (MHA) from NYU Wagner and am currently pursuing an MBA at Western Governors University to expand my business expertise and leadership capabilities.
My career has bridged clinical care, front office management, and operational support within high-volume, patient-centered settings. I have led workflow optimization projects, partnered with cross-functional teams, and advanced initiatives that improved both patient and staff experiences.
With an increasing focus on project management and strategic leadership, I am committed to transforming healthcare delivery through collaboration, innovation, and equity. I am preparing for leadership opportunities where I can oversee complex healthcare operations, drive quality improvement, and contribute to organizational growth and transformation.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Office Coordinator
Memorial Sloan Kettering Hospital Center
11.2023 - Current
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
Cardiology Scheduling Coordinator
Mount Sinai Health System
04.2023 - 06.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Patient Service Representative
CityMD Urgent Care Center
06.2022 - 01.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Certificated Nurse Aide
Artis Senior Living
New Jersey , NJ
11.2019 - 12.2020
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Kept accurate records of patients' care, condition and progress.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Certificated Substitute Teacher
Work With Insigth
New Jersey , NJ
11.2016 - 11.2019
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Teacher's Assistant
New York State Department Of Education
New York, NY
12.2014 - 06.2017
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Provided support to help students with special needs learn and grow.
- Reviewed lesson material with students individually or in small groups.
Education
Master of Business Administration - MBA
05.2025 - 05.2026
Master - Healthcare Administration
10.2022 - 05.2025
Bachelor of Science - Health Care Administration
05.2023
Certification - Patient Care Technician
08.2021
Certification - Certificate Home Health Aide
03.2021
Associate of Science - Early Childhood Special Education
05.2015
Skills
- Time Management
- Critical Thinking
- Operating Plans Development
- Verbal and Written Communication
- HIPAA Guidelines
- Problem Resolution
- Microsoft Office
- Data Entry
- Detail-Oriented
- Medical terminology
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Western Governors University - Master of Business Administration , MBA
05.2025 - 05.2026
Administrative Office Coordinator - Memorial Sloan Kettering Hospital Center
11.2023 - Current
Cardiology Scheduling Coordinator - Mount Sinai Health System
04.2023 - 06.2023
New York University - Master , Healthcare Administration
10.2022 - 05.2025
Patient Service Representative - CityMD Urgent Care Center
06.2022 - 01.2023
Certificated Nurse Aide - Artis Senior Living
11.2019 - 12.2020
Certificated Substitute Teacher - Work With Insigth
11.2016 - 11.2019
Teacher's Assistant - New York State Department Of Education
12.2014 - 06.2017
Lehman College of The City University of New York - Bachelor of Science, Health Care Administration
ABC Training Center - Certification, Patient Care Technician
ABC Training Center - Certification, Certificate Home Health Aide
Bronx Community College of The City University of New York - Associate of Science, Early Childhood Special Education
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