Victoria Allen
Kyle
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
White Knight Pest Control
08.2022 - Current
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Home Inspector
Us Ecologic/ Tempo Inc
09.2021 - 07.2022
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Speaking with Construction Managers on Builds
- Making sure all requirements are met before customer closes on homes.
Housekeeper
Parkview Nursing Home
05.2021 - 08.2021
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sorted, laundered and put away various laundry items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Lehman High School
Kyle, TX06.2015
Skills
- Active Listening
- Report Preparation
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Account Management
- Customer Consulting
- Call Center Operations
- Medical Terminology Knowledge
- Clerical Support
- Refund Processing
- Customer Service
- Typing Proficiency
Timeline
Customer Service Representative
White Knight Pest Control
08.2022 - Current
Home Inspector
Us Ecologic/ Tempo Inc
09.2021 - 07.2022
Housekeeper
Parkview Nursing Home
05.2021 - 08.2021
High School Diploma -
Lehman High School
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