VICTORIA ALLWELL

• Provided training /support on use of e prescribe med reconciliation and problem list management
• Supported providers in creating smart phrases, order sets, Macros and preference list
• Trained the End-users on how to look up and add specimens
• Troubleshot any issues with scanners and printers
• Assisted Clinicians with acknowledging, releasing, completing and signing orders.
• Worked with Pathologists, and Microbiologists on adding and verifying results.

Epic Classroom Trainer/SME

• Training Organization Wide: Acute/Ambulatory: Transitioning From Meditech To Epic

• Emergency Department: Transitioning From Meditech to Epic• Worked as a SME to build patients for training

• Resolve breaks in the system.

• Created workflow for PCS clinical documentation.

• Responsible for testing of created eLearning lessons against client build.

• Collaborated with other SMEs to ensure content quality and client expectations.

• Assisted phlebotomist on how to receive specimens
• Assisted phlebotomist on how to creating packing list
• Assisted phlebotomist on how to put in requisition orders
• Assisted phlebotomist on how to retrieve old packing list
• Assisted blood bank on how to send out blood

• ASAP/OpTime Anesthesia & Provider Consultant
  Assisted multiple Anesthesiologist in documenting their Pre-op, Intra-op,
  and post-op Documentation.
  Ensured that physician, Nurses, and all other end users are up to speed with
  the new workflow.
  Assisted multiple Anesthesiologist in documenting their Pre-op, Intra-op,
  and post-op Documentation.
  Ensured that physician, Nurses, and all other end users are up to speed with
  the new workflow.
  

• Work Queue and Referrals Float/Emergency Dept/Family Medicine/Urgent
  Assists Ma's in checking in patients and assists them with referral processing,
  scheduling process
  Assists with Performance Improvement activities
  Facilitate the referrals to contracted provider network and owner hospital facilities
  Ensures accuracy of information being provided to Management for review
  Use of a referral data tool to manage and retain care
  Assist Hospital manger on how to flag charges
  Assist end users on how to schedule from the work queue
  Assist end-users on how to authorize referrals
  Assist on how to schedule from the work queue
  Assist on documenting coverage-level authorization
  Show end users on how to view referral information for patient
  Assist end users on Indexing a Batch and scanning in OnBase
  Assist end users on navigating the awaiting index queue

• Willow/Ambulatory
• Assisted the pharmacist in searching for a patient using the MRN
  Trained pharmacist on how to verify orders, differentiating between current
  Meds, and labs
  Changed existing orders and dispensing of new orders
  Assisted the Nurses in the pharmacy with interruptions and troubleshooting
  Problems they might experience
  Helped Physicians with writing progress notes using SmartTools
  Assisted Physicians, Nurses, MA and the front desk on using the SmartTexts and
  SmartPhrases
  Helped end-users with follow-up actions, such as ordering EKG, stress Echo test,
  And applying new information to the patient plan of care
  Configured Smartsets, Smartlinks, SmartPhrase, and Preference List as required
  By the clinicians and various departments
  Provided support to physicians, nurses, and other staff on floor.
  make use of their message center and reviewing results through their
  Configured records in both hyperspace and text sides
  Provided elbow support to end users on the use and simplification
  Educated nursing staff and physician on how to use charting tool Provided elbow support to end users on how to room patient and result point of
  Care test
  Trained end users on how to document and administer immunization

Provided PowerChart training elbow support to physicians as well as nurses in ICU,

Telemetry, and L&D.

Supported end users by helping them understand their workflow while using the

PowerChart applications.

Assisted the end users with personalizing their mPages and customizing their patient.

list during their assigned shift/location.

Supported the charge nurses with completing staffing assignments.

Assisted Physicians with creating customized notes, creating their favorite PowerPlans,

and helped them implement the use of Dragon software for documentation.

• Provided support to end-users on Meditech systems and applications.
• Manage unsigned orders in MEDITECH concurrency and post discharge
• Manage unsigned PDoc notes concurrently
• Manage incorrectly signed and rejected orders in MEDITHCH Concurrently and post discharge
• Collaborate with physicians to correct erroneous PDoc entries or supervise physician assignment in MEDITHCH
• Resolution of complex issues and requests escalated from the division service desk or other division or facility service resources
• Acts as a liaison to clinicians, physician level provider, and HIM to collaborate for resolutions at the source of date quality issues
• Establish date integrity auditing process

• Conducted live interactive training sessions
• Developed live, Online,self-study training modules
• Coordinated, and designed training materials for end-users in outpatient and acute settings
• Maintained current training information and updated training materials as needed.

Provided support for physicians in uses navigator during rounding, Transfer, Admission, and

Discharge process. Helped Physician personalization with macros, Preference List, Smart tools, for clinical.

documentation. Developed Tips and supplemental training materials. Provided support for other trainers as a driver or float trainer.

Helping providers with workflow issues such as In-basket issues, Order Sets and Orders,

creating & customizing favorite orders, writing various types of notes and general system

navigation

• Maintained positive working relationship with fellow staff and management.

• Organized and conducted training sessions for new employees.Provided elbow support to end users, (R.
  Ns, MDs, PCTs and unit.
  Secretaries).
  Guided users through daily workflow, communicated issues and.
  Opportunities for enhancement and training.
  Physician documentation and order entry.
  Nursing documentation and medication reconciliations.
  Motivating staff in utilizing and navigating through EMR.
  Trained the Physicians with Clinical documentation, building
  personalized.
  Preference lists.
  Utilizing Smart Tools integration for ease of documentation, managing.
  Problem list, assigning level of service codes.
  Charge Capture and using Smart Phrases and SmartLinks effectively in.
  Writing notes.
  Trained Physicians on how to navigate through workflows, creating.
  Addendums, medication reconciliation, appropriate use of charting tools.
  And effective
  Trained the physicians and nurses with placing, acknowledging and.
  Releasing orders.
  Updating information on flow sheets and work lists, order management,.
  Patient lists creation, medication administration and scheduling tasks for.
  The MAR., Assisted Periop nurses with perioperative documentation, cross
  checking the FIN for the right encounter, MRN.
  Assisted nurses with medication Administration, Initiating PowerPlan and
  adding orders to face.
  Assisted IntraOp nurses with Picklists, documentation and finalizing case.
• 
  

Epic Beaker Cross Trainer/Educator

• Supported the Pre-Go Live processes for various hospitals throughout the hospital system and ensured seamless integration.

• Facilitated and led training programs for registration teams, nurses, and physicians; educate teams on the proper usage of the epic system

• Collaborated with cross-functional teams to support technical and training requirements; leverage industry expertise and supports the short/long-term requirements.

• Conducted Weekly Classroom training for super users, ancillary staff.

Performed assessment of clinical workflow processes, identifying gaps, escalating and coordinating process solutions to support best practice use of all information.

• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Provided Support on CPOE,PCS,ATD,eMAR,BMV,Med Rec, Process in Inpatient Setting.

• Served as liaison to client executive leadership for solving critical and time-sensitive problems
• Delegated work to Epic team members and ensured timely resolution
• Go-to leader for large scope technical issues that could potentially affect all Epic customers
• Managed a team of technical consultants
• Motivated and facilitated professional development, established growth plans for team members
• Worked on ensuring objectives were met or exceeded
• Participated in employee evaluation at the company level, including hiring and terminating employees
• Analyzed operational struggles and facilitated process improvement.

• Led team to achieve Result earning recognition from upper management
• Assisted front desk in patient look up and appointment scheduling
• Assisted in admitting a patient that was sent from an outside hospital
• Assisted in opening admission workflow from patient report
• Assisted i transferring patient from one unit to another unit,and update patient data and location
• Assisted in discharge
• Assisted Registration in check in process
• Assisted in collecting co-pay/ closing cash drawer
• Troubleshoots challenges and communicate with command center, Dignity Health Emergency Room – Good Year, Provided one on one support for Physicians and nurses during go-live supported CPOE, Power Chart, SurgiNet, Power Notes, Iview, and
• MedReconcilation
• Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
• Led clinical team in delivering care services that promoted optimal resident health
• Created and maintained computerized record management systems to record, process data and generate reports

• Assisted multiple Anesthesiologist in documenting their Pre-op, Intra-op, and post-op Documentation
• Ensured that physician, Nurses, and all other end users are up to speed with the new workflow
• Assisted multiple Anesthesiologist in documenting their Pre-op, Intra-op, and post-op Documentation
• Ensured that physician, Nurses, and all other end users are up to speed with the new workflow
• Go-Live Support Revenue Cycle ADT/Patient Access / Saint Alphonsus Regional

• In patient look up and appointment scheduling
• Assisted in admitting a patient that was sent from an outside hospital
• Assisted in opening admission workflow from patient report
• Assisted i transferring patient from one unit to another unit, and update patient data and location
• Assisted in discharge
• Assisted Registration in check in process
• Assisted in collecting co-pay/ closing cash drawer
• Troubleshoots challenges and communicate with command center
• Applied HIPAA privacy and security regulations while handling patient information
• Obtained necessary signatures for privacy laws and consent for treatment
• Assembled registration paperwork and placed identification bands on patient.

• Assisted phlebotomist/MA's
• Assisted MA's in putting in patient information's
• Assisted MA's in verifying patient insurance
• Assisted phlebotomist on how to put in orders
• Assisted phlebotomist on how to collect specimens
• Assisted phlebotomist on how to receive specimens
• Assisted phlebotomist on how to create a packing list
• Assisted phlebotomist on how to ship specimens to outside laboratory
• Assisted phlebotomist on how to put in a requisition orders
• Assisted phlebotomist on how to reprint specimen labels
• Assisted phlebotomist on how to retrieve old packing list

• Assisted Peri-Op nurses in checking in patients through case selection, document patient arrival time, completing pre-op assessments documentation and PM conversation
• Assisted nurses in intra-op in documenting pick list with SN, medications, patients in room time, case attendees, all the intra-op documentations and finalizing their cases
• Assisted PACU nurses in initiating power plan orders, charting iView and I&O, Adult line device, adding bands and sections, editing med admin time, scanning patient's wrist band to administering medication and charting medication in
• MAR and spacemen collection
• Adopting coach for Anesthesiologists and CRNA in PowerPlan Orders, documenting in room time, case attendees, executing Macros, associating devices to SA, making sure that vitals are pulled in the SA, charting mediation in SA, charting Action list and finalizing their cases
• Assisted physicians in documenting H& P, dynamic note documentation with dragon, medication order entering, and entering order power plans for their procedures

• Willow/Ambulatory/Cadence
• Assisted the pharmacist in searching for a patient using the MRN
• Trained pharmacist on how to verify orders, differentiating between current
• Meds, and labs
• Changed existing orders and dispensing of new orders
• Assisted the Nurses in the pharmacy with interruptions and troubleshooting
• Problems they might experience
• Helped Physicians with writing progress notes using SmartTools
• Assisted Physicians, Nurses, MA's, and the front desk on using the SmartTexts and
• SmartPhrases
• Helped end-users with follow-up actions, such as ordering EKG, stress Echo test,
• And applying new information to the patient's plan of care
• Configured Smartsets, Smartlinks, SmartPhrase, and Preference List as required
• By the clinicians and various departments
• Provided support to physicians, nurses, and other staff on floor with the use of
• Their InBasket and reviewing results through their InBasket
• Configured records in both hyperspace and text sides
• Provided elbow support to end users on the use and simplification of InBasket
• Educated nursing staff and physician on how to use charting tool
• Provided elbow support to end users on how to room patient and result point of
• Care test
• Trained end users on how to document and administer immunization and enter
• Additional vital information
• Assisted end users on how to use personalized charting templates to save time.

• Work Queue and Referrals Float/Emergency Dept/Family Medicine/Urgent
• Assists Ma's in checking in patients and assists them with referral processing, scheduling process
• Assists with Performance Improvement activities
• Facilitate the referrals to contracted provider network and owner hospital facilities
• Ensures accuracy of information being provided to Management for review
• Use of a referral data tool to manage and retain care
• Assist Hospital manger on how to flag charges
• Assist end users on how to schedule from the work queue
• Assist end-users on how to authorize referrals
• Assist on how to schedule from the work queue
• Assist on documenting coverage-level authorization
• Show end users on how to view referral information for patient
• Assist end users on Indexing a Batch and scanning in OnBase
• Assist end users on navigating the awaiting index queue

• SurgiNet / Dynamic Documentation Acute
• Assisted end users in Post OP, Pre-Op and Intra OP
• Assisted SurgiNet Anesthesia end users with BMDI setup and use
• Assisted with Scheduling Procedures and transferring of patients to Recovery
• Provided one-on-one training to
• Physicians in the ED with Power-Notes, Power Plans and
• Message Center
• Provided support for SurgiNet documentation, Preference cards, inventory, charging and reporting
• Provided support for Nurses and PA's with tracking shell and depart/transfer of patients .

• Assisted with workflow issues and logging unresolved issues Supported with PowerChart, CPOE, PowerPlans,
• Iview, Med Reconciliation Identified, reported and resolved issues with system and workflow optimization'
• Provided at the elbow support for physicians, nurses, and ancillary during big bang go-live implementation of
• Cerner go-live.

• Provided training /support on use of e prescribe med reconciliation and problem list management
• Supported providers in creating smart phrases, order sets, Macros and preference list
• Assisted Clinicians with acknowledging, releasing, completing and signing orders
• Worked with Pathologists, and Microbiologists on adding and verifying results
• Trained the End-users on how to look up and add specimens
• Troubleshot any issues with scanners and printers.

• Provides and maintains life support and airway management during emergencies and assists with patient preparation for emergency surgery
• May assist with pain management for patients suffering from chronic pain
• Monitors patient's vital signs during surgery or medical procedures, makes necessary adjustments
• Provides supervision and monitoring through the recovery state, administering essential drugs and medication during recovery
• Provides physicians and medical professionals with information regarding the type and method of anesthetic(s) to be administered, documenting amount and type
• Other duties as assigned
• Administers anesthetics to prevent patients from feeling pain and sensations during surgery or procedures.

• Provided training /support on use of e prescribe med reconciliation and problem list management
• Supported providers in creating smart phrases, order sets, Macros and preference list
• Assisted Clinicians with acknowledging, releasing, completing and signing orders
• Worked with Pathologists, and Microbiologists on adding and verifying results
• Trained the End-users on how to look up and add specimens
• Troubleshot any issues with scanners and printers.

• Provided elbow to elbow support with admissions, discharge and transfers
• Teach Nurses the right-side Tracker Icons
• Assisted Nurses on how to document peripheral IV
• Assisted with PDOC, Med-reconciliation and adding new prescriptions,
• Assisted Nurses with PCS documentation questions
• Assisted Nurses with flowsheet, orders, and MAR.

• Worked collaboratively with clinical teams to achieve project goals of improved patient safety and

quality of care

• Tailored, enhanced, and maintained the EMR system per user requests, using best judgment.

• Demonstrated working knowledge of Epic applications, functionality, and supporting

workflows

• Provided status updates to Project Lead

• Provided support on how to use the InBasket, signing a document, approving / refusing

an order

• Effectively managed project issues while proactively identifying risks Provided elbow support for

Physicians and Nurses in Rehab

• Helped troubleshoot issues from end-users during training, go-live, and stabilization periods

Assisted Nurses with Point of Care, and Multiple orders.

• Assisting the Medical Technologists in tracking specimens and centrifugation of blood
• Assisted laboratory specimens getting processed and shipped to the correct outside laboratory
• Plating microbiology cultures, running and resulting flu and strep tests, setting slides for cultures, positive blood cultures, gram staining, ensuring pending lists were clear, verifying LabCorp results
• How to receive specimens, prepping tests for the technologists, performing chain of custody drug screens for pre- employment and post- accident, keeping all SDS updated, Assisted phlebotomy with outpatient venipuncture.

• Cerner Go-live RadNet, Assisted nuclear Med techs in ordering their procedure in revenue cycle
• Assisted Techs to start exams and complete it in exam management
• Helped Techs in Order entering of exam
• Helped in Pre- Reg, and scheduling patients from Case Depot
• Helped Tech with ancillary orders.

• one on one training on EMR navigation (E-sign, Message Task Patient List Summary Page, Problem List, Reports)
• Elbow to elbow Physicians support with Orders/Order Sets Category (House/Specialty Order Sets) Message Transfer adding/ managing Favorites and editing orders.

• Trained nurses on Interactive flowsheet/Task list
• Trained Providers on dynamic documentation/ powernote
• Provided Dragon training and tracking shell training for providers in the ED
• Trained nurses on how to use Care compass/MPTL/PAL Northside Hospital, Haw Creek Cumming/ Atlanta
• Georgia Cerner Go.

• Created, maintained and modified aliases and code sets
• Build organizations, and locations, position and user level preferences, position security, access to patient data, and server cycling
• Released testing and other related enterprise applications division activities as assigned
• Coordinated support tiers with Lutheran Hospital of Indiana to ensure a smooth deployment while transition from
• McKesson to Cerner Millennium
• Primary CORE resource for converting 21 hospitals and 300 clinics to Cerner's Revenue Cycle and Ambulatory
• Worked in conjunction with department managers and staff to ensure compliance with company standards
• Provided end-user support in a variety of formats, including responding to service requests and enhancements requests.

• Provided elbow support to end users, (R
• Ns, MDs, PCTs and unit
• Secretaries)
• Guided users through daily workflow, communicated issues and
• Opportunities for enhancement and training
• Physician documentation and order entry
• Nursing documentation and medication reconciliations
• Motivating staff in utilizing and navigating through EMR
• Trained the Physicians with Clinical documentation, building personalized
• Preference lists
• Utilizing Smart Tools integration for ease of documentation, managing
• Problem list, assigning level of service codes
• Charge Capture and using Smart Phrases and SmartLinks effectively in
• Writing notes
• Trained Physicians on how to navigate through workflows, creating
• Addendums, medication reconciliation, appropriate use of charting tools
• And effective use of In Basket
• Trained the physicians and nurses with placing, acknowledging and
• Releasing orders
• Updating information on flow sheets and work lists, order management,
• Patient lists creation, medication administration and scheduling tasks for
• The MAR., Assisted Periop nurses with perioperative documentation, cross checking the FIN for the right encounter, MRN
• Assisted nurses with medication Administration, Initiating PowerPlan and adding orders to face
• Assisted IntraOp nurses with Picklists, documentation and finalizing case
• Helped Anesthesiologist and CRNA with peri-anesthesia documentation, order entering, PowerPlan and initiating
• PowerPlan
• Supported Physicians with updating H&P, dynamic documentation, creating Auto text, detecting with dragon, order entering and discharging patients.

• Clinic implementation
• Trained front desk staff on creating new patient records, check in/out, adding/modifying patient coverage and reconciling cash drawers
• Trained the Physicians with Clinical documentation, building personalized preference lists, utilizing Smart Tools integration for ease of documentation, managing problem list
• Assigning a level of service codes, Charge Capture and using SmartPhrases and SmartLinks effectively in writing notes
• Trained Physicians on how to navigate through workflows, creating addendums, medication reconciliation, appropriate use of charting tools and effective use of In Basket
• Trained the physicians and nurses with placing, acknowledging and releasing orders
• Updating information on flow sheets and work lists, order management, patient lists creation, medication administration and scheduling tasks for the MAR
• Assisted with go-live.

• Train Physicians on standards of documentation, Manage Favorites, P Doc Discharge and using Dragon during documentation. Supported MedSurg, CCU, ICU, Surgical units and in the ED.

• Provided training and assistance to Clinical staff with CPOE and Documentation in physician practices
• Assisted front desk staff with scheduling an d patient registration

• Cardiology, OR, MedSurg, ER
• Meditech 6.x/PCM.PCS and EDM Physician/ Nurse
• Provided Support to Physicians and nurses in the OR,PACU,MegSurg

• Meditech 6.15 EDM/Acute Go-live
• Provided training and ATE assistance to ED physicians in utilizing order entry and documentation functionality in Meditech EDM inital implementation.