Victoria Almanza
Tucson,USA
Summary
Dedicated and results-driven professional with extensive experience in financial operations, marketing, student services, and administrative leadership. Skilled in compliance management, process improvement, and multi-department coordination. Adept at developing efficient workflows, maintaining regulatory documentation, and fostering strong stakeholder relationships. Known for exceptional organizational and communication skills and a commitment to excellence across academic and business environments.
Overview
8
8
years of professional experience
Work History
Operations & Program Manager
Sky Islands High School
Tucson, AZ
04.2025 - Current
- Assist the Head of School in developing and implementing operational plans that align with school goals.
- Supervise daily operations and administrative staff, ensuring efficiency and compliance.
- Maintain updated documentation on state and federal regulations (FERPA, IDEA, ADA).
- Organize and update all digital and physical records through Teams and shared drives.
- Coordinate student enrollment, withdrawal, health records, and academic data in PowerSchool.
- Oversee scheduling, course creation, and transcript entry.
- Support student success through career readiness, postsecondary applications, and credit tracking.
- Serve as liaison for programs including JTED and Youth On Their Own.
- Prepare materials for the Governing Board, including agendas and compliance documentation.
- Assist with ADE submissions, audits, and annual rollover processes.
- Utilized QuickBooks for balancing accounts, recording deposits, and maintaining accurate ledgers.
Member Advocate
Tucson Federal Credit Union
Tucson, AZ
12.2023 - 04.2025
- Established and deepened member relationships through needs-based service and sales approaches.
- Processed account openings, loan applications, and transactions accurately.
- Created promotional and marketing campaigns aligned with company goals.
- Ensured compliance with all federal and state credit union regulations.
Advocate
Talent Squad
08.2023 - 11.2023
- Processed deposits, withdrawals, and payments following security standards.
- Balanced drawers daily and resolved transaction discrepancies.
General Site Manager
Surf Thru Express Car Wash
Tucson, AZ
05.2023 - 08.2023
- Directed membership and customer satisfaction initiatives for multiple sites.
- Managed hiring, onboarding, and performance reviews for staff.
- Maintained regional inventory levels and payroll paperwork.
- Led monthly cashier meetings and developed training programs.
Relationship Banker
Vantage West Credit Union
Tucson, AZ
03.2021 - 03.2023
- Guided members in selecting appropriate financial products and services.
- Delivered high-quality service while ensuring confidentiality and compliance.
- Partnered with departments to improve client satisfaction and retention.
- Supported marketing campaigns through branch promotions and outreach.
Vault Teller
Money Tree Inc.
Reno, NV
09.2019 - 01.2021
- Handled vault operations and balanced deposits with zero discrepancies.
- Reconciled cash inventory and maintained strict compliance procedures.
- Trained colleagues in vault management protocols.
Sales Associate
Target Stores
Las Cruces, NM
10.2017 - 08.2019
- Delivered exceptional customer service and maintained merchandising standards.
- Managed inventory, restocking, and visual presentation organization.
- Supported daily sales operations with accuracy and professionalism.
Education
Associate Degree -
New Mexico State University
01.2015
Associate Degree - undefined
New Mexico State University
01.2015
Skills
- Operations & Program Management
- Strategic Planning & Process Improvement
- Compliance & Policy Documentation
- Financial Procedures & Recordkeeping
- Customer & Member Relations
- QuickBooks, Excel, ADP, PowerSchool
- Conflict Resolution & Team Collaboration
- Training & Development
- Marketing Campaigns & Sales Initiatives
- Creative Problem Solving
- Confidentiality & Security Compliance
- Leadership & Team Motivation
Timeline
Operations & Program Manager
Sky Islands High School
04.2025 - Current
Member Advocate
Tucson Federal Credit Union
12.2023 - 04.2025
Advocate
Talent Squad
08.2023 - 11.2023
General Site Manager
Surf Thru Express Car Wash
05.2023 - 08.2023
Relationship Banker
Vantage West Credit Union
03.2021 - 03.2023
Vault Teller
Money Tree Inc.
09.2019 - 01.2021
Sales Associate
Target Stores
10.2017 - 08.2019
Associate Degree - undefined
New Mexico State University
Associate Degree -
New Mexico State University