Victoria Almeida
Vernon,CT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Server
Vernon Diner
05.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Crew Member
Trader Joes
05.2017 - 11.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
Big Y
06.2015 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Science - Business Administration And Management
Manchester Community College
Manchester, CT12-2024
Associate of Science - Market Management
Manchester Community College
Manchester, CT09-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Problem-solving abilities
- Cash Handling
- Guest Engagement
- Marketing and Branding
Timeline
Server
Vernon Diner
05.2021 - Current
Crew Member
Trader Joes
05.2017 - 11.2021
Customer Service Representative
Big Y
06.2015 - 11.2017
Associate of Science - Business Administration And Management
Manchester Community College
Associate of Science - Market Management
Manchester Community College
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