Victoria Anaya
El Paso
Summary
Dynamic Assistant Manager with a proven track record at Quick Quack Car Wash, enhancing customer satisfaction and driving sales growth through effective merchandising strategies. Skilled in team leadership and staff training, I foster a positive work environment while implementing solutions that improve operational efficiency and team performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Quick Quack Car Wash
Tulsa, OK
03.2025 - Current
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored team members on best practices and operational standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Shift Leader
Crumbl
Tulsa, OK
01.2023 - 05.2024
- Assisted in coordinating daily shift operations to ensure efficiency and productivity.
- Supported team members in executing tasks while adhering to safety protocols.
- Collaborated with management to maintain inventory levels and ensure stock availability.
- Conducted routine equipment checks to uphold operational standards and safety compliance.
- Trained new employees on core tasks and operational procedures for smooth onboarding.
- Monitored team performance, providing feedback to enhance overall effectiveness.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Union High School
Tulsa, OKSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Sales strategies
- Sales growth
- Adaptability and flexibility
Timeline
Assistant Manager
Quick Quack Car Wash
03.2025 - Current
Shift Leader
Crumbl
01.2023 - 05.2024
High School Diploma -
Union High School