Victoria Androli

Barista

YWAM Tyler

Tyler, TX

05.2021 - Current

Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Recommended products based on solid understanding of individual customer needs and preferences.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Maintained supply levels in counter and customer areas to meet typical demands.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Made and served brand-specific café beverages per day with speed, quality and consistency.
Prioritized drink requests while managing interruptions.
Engendered customer loyalty by remembering personal preferences and allergy information.
Trained new employees in groups and in one-on-one scenarios.
Educated coworkers and customers about new products.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.