Victoria Ayala-Roque
Lincoln Park,MI
Summary
Creative Hairstylist with 3+ years of experience in the hair industry providing customers with a full range of hair care services, building a strong client base, and performing administrative duties. Committed to using my proven customer service, sales, communication skills to provide outstanding client service.
Overview
5
5
years of professional experience
Work History
Hairstylist Assistant/Receptionist
BLISS BEAUTY
Wyandotte
07.2022 - Current
- Greet customers, answer phones and manage the appointment book and online booking of over 150 clients.
- Provide assistance with 7+ technical hair services including coloring, cutting, highlights, balayage, straightening, braiding, tinsel, and special occasion hair styling.
- Analyze hair and scalp condition while providing basic treatment or advice on beauty care solutions clients.
- Restock workstations and inform management of necessary inventory in need of replacement.
- Cross-sell multiple brands of hair products resulting in monthly sales increases.
- Shampoo and blow-dry hair in addition to other hair treatments
Waitress
TACOS N TEQUILA
Wyandotte
07.2022 - 04.2023
- Greeting guests and taking food and beverage orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, bussing tables, wiping tables, removing debris and more.
Food Delivery
UBER EATS
Metro Detroit
07.2021 - 04.2022
- Delivered food and other items from local restaurants and stores in a timely manner while maintaining the highest customer service standards.
- Adhered to local traffic laws at all times while delivering orders to customers.
Waitress
Shish Palace
Allen Park, MI
09.2020 - 05.2021
- Brought food and beverages to tables in a timely manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Calculated charges, issued table checks and collected payments from customers.
Hostess
Buffalo Wild Wings
Mount Pleasant, MI
06.2019 - 11.2019
- Took reservations from patrons by phone or online.
- Provided menus to customers and answered questions regarding menu items.
- Assigned patrons to suitable tables according to server rotation.
- Taking and communicating food and beverage orders, and paying attention to dietary and allergic restrictions.
- Ensuring the quality and timing of products and services, and keeping the tables and dining area clean and hygienic.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Handled cash payments and reconciled daily transactions accurately.
Education
Cosmetology
David Pressley School of Cosmetology
Taylor, MI05-2022
Skills
- Customer Consultation
- Relationship Building and Management
- Appointment Coordination
- Quick Learner
- Outstanding Customer Service
- Cosmetology Principles Knowledge
Timeline
Hairstylist Assistant/Receptionist
BLISS BEAUTY
07.2022 - Current
Waitress
TACOS N TEQUILA
07.2022 - 04.2023
Food Delivery
UBER EATS
07.2021 - 04.2022
Waitress
Shish Palace
09.2020 - 05.2021
Hostess
Buffalo Wild Wings
06.2019 - 11.2019
Cosmetology
David Pressley School of Cosmetology
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