Victoria Beede
Summary
Self-directed and energetic with excellent performance in both autonomous or collaborative environments working independently and with others on group projects. Results and goals-driven focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Multilingual coming from a multicultural background.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites
01.2023 - Current
- Takes reservations over phone, in person, and via computer for guests and provided confirmation information.
- Provides exceptional customer service and maintains guest confidentiality.
- Answers customer telephone calls promptly and appropriately handles needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculates and processing billings, posts charges to room accounts, reviewing charges with guests at checkout.
- Greets visitors and customers upon arrival, offers assistance, and answers questions to build rapport and retention.
Art Gallery Assistant
Lane Community College
09.2022 - 01.2023
- Increased art gallery visitor engagement by implementing interactive displays and informative exhibit labels.
- Streamlined inventory management for improved organization and accessibility of artworks in storage.
- Assisted with the successful planning and execution of various art events, including exhibitions, lectures, and workshops.
- Improved gallery efficiency by updating database systems for tracking artwork loans, acquisitions, and consignments.
Front Desk Office Assistant
Lane Community College Child And Family Center
09.2021 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to an early education child and family center as well as company employees by copying, faxing and filing documents.
- Maintained confidentiality while working with parents and provided good customer support.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Updated internal software on child enrollment and parent billing.
- Assisted parents with information regarding enrollment, financial services.
- Assisted childcare director with tasks such as compiling Excel report data.
- Assisted with taking item inventory for classrooms and kitchen.
Cashier
Bi-Mart
11.2020 - 04.2021
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Linguistics
University of Oregon
Eugene, ORNo Degree - Linguistics
Lane Community College
Eugene, ORHigh School Diploma -
South Eugene High School
Eugene, OR06.2020
Skills
- Automated telephone systems
- Problem-solving skills
- Time management
- Word processing
- Customer assistance
- Drawer management
- Proficient in Excell
- Guest Relations
- Credit and Cash Payments
- Information Protection
- Automated Telephone Systems
- Report Generation
Languages
English
Native or Bilingual
Russian
Native or Bilingual
French
Professional Working
Timeline
Front Desk Agent
Holiday Inn Express & Suites
01.2023 - Current
Art Gallery Assistant
Lane Community College
09.2022 - 01.2023
Front Desk Office Assistant
Lane Community College Child And Family Center
09.2021 - 12.2021
Cashier
Bi-Mart
11.2020 - 04.2021
Bachelor of Arts - Linguistics
University of Oregon
No Degree - Linguistics
Lane Community College
High School Diploma -
South Eugene High School
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