Victoria Berg
Ray's Drive In Restaurant
Muskegon,MI
1
Language
1
Certification
17
years of professional experience
Dynamic manager with a proven history of enhancing customer satisfaction, operational efficiency and increasing profits. Experienced in staff training, problem-solving, and inventory management, contributing to successful restaurant operations.
Work History
Manager
3 Years 4 Months- Oversaw daily restaurant operations to ensure efficiency and compliance with health regulations while occupying a ServSafe certification.
- Trained and mentored staff on customer service best practices and operational procedures such as running the grill, fryers and, register.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed staff schedules to maintain optimal coverage during peak hours, enhancing service delivery.
- Maintained inventory ensuring stock was ordered and ready for the team to be successful.
Manager
6 Years 5 Months- Supervised daily operations, ensuring compliance with health and safety regulations while obtaining a ServSafe certification.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Ordered and maintained inventory and prep.
- Opened and closed location and monitored shift changes such as prepping register, making deposits and, ensuring employees knew where to start working.
- Developed and implemented staff scheduling systems to optimize labor costs and coverage.
- Enhanced menu offerings based on customer feedback, leading to increased customer satisfaction.
Cleaner
6 Years 11 Months- Maintained cleanliness and sanitation standards in residential and commercial environments.
- Utilized various cleaning tools and equipment to ensure efficient service delivery.
- Organized and managed cleaning schedules for optimal operational efficiency.
- Developed customized cleaning plans based on client requirements and preferences.
- Enhanced customer satisfaction through attention to detail and timely service delivery.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Education
High School Diploma
Skills
Operational management
Inventory management
Shift scheduling
Staff management
Team leadership
Task delegation
Policy implementation
Expectation setting
Customer service
Problem-solving
Decision-making
Time management
Multitasking
Staff training
Organizational skills
Clear communication
Active listening
Certification
ServSafe Certification
Languages
English
Timeline
Manager
Ray's Drive In Restaurant
04.2023 - 08.2026Read More
Manager
KB Pizza and Sub Shop
10.2016 - 03.2023Read More
Cleaner
Self-Employed
01.2010 - 12.2016Read More
Mason County Eastern
High School Diploma
Read More