Victoria Bethea
Hinesville
Summary
Dynamic customer service professional with experienced in team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Stop N Stor Storage
Hinesville, GA
03.2024 - Current
- Assisted in managing daily operations, ensuring smooth customer service and efficient workflow.
- Supported inventory management, maintaining accurate stock levels and organization of storage units.
- Coordinated team schedules, optimizing staff coverage to meet customer needs effectively.
- Implemented process improvements, enhancing operational efficiency and customer satisfaction rates.
- Resolved customer inquiries and issues promptly, fostering positive relationships and loyalty.
Customer Experience Manager
Five Below
Hinesville, GA
03.2023 - 03.2024
- Developed and implemented customer feedback mechanisms to enhance service quality.
- Analyzed customer interactions to identify trends and improve overall experience.
- Trained staff on best practices for customer engagement and support techniques.
- Collaborated with cross-functional teams to streamline processes and resolve customer issues.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Conducted regular performance reviews with team members, fostering professional growth and development.
Bartender
The Gathering Spot
Alliance, NE
03.2019 - 03.2020
- Crafted signature cocktails and beverages to enhance guest experience.
- Managed inventory levels, ensuring timely stock replenishment and minimizing waste.
- Provided exceptional customer service, resolving issues promptly and effectively.
- Trained new bartenders on drink preparation techniques and bar operations.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Manager
Econolodge
Alliance, NE
04.2017 - 03.2019
- Trained new employees on company policies, procedures, and best practices for facility management.
- Monitored safety protocols, ensuring compliance with regulations and promoting a secure environment.
- Analyzed operational data to identify trends, contributing to strategic decision-making processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Medical Billing And Coding
Miller Motte Technical Institute
Charlotte, NC09-2021
High School Diploma -
Alliance High School
Alliance, NE05-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
Timeline
Assistant Manager
Stop N Stor Storage
03.2024 - Current
Customer Experience Manager
Five Below
03.2023 - 03.2024
Bartender
The Gathering Spot
03.2019 - 03.2020
Assistant Manager
Econolodge
04.2017 - 03.2019
Medical Billing And Coding
Miller Motte Technical Institute
High School Diploma -
Alliance High School