Victoria Biernacki
Warren,MI
Summary
Dynamic Assistant Manager at Little Caesars with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in money handling and team leadership, I successfully mentored staff, improving service skills and fostering a collaborative environment. Committed to resolving issues swiftly, I ensured a clean and organized store, elevating the customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Little Caesars
12.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Trained staff, enhancing product knowledge and improving customer service skills.
Education
No Degree - Elementary Education
Oakland University
Rochester, MIHigh School Diploma -
Warren Mott High School
Warren, MI05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Employee training
- Workload management
- Multitasking Abilities
Certification
- [Safety and Security], [Little Caesars] - [February 11, 2023]
- [Assist the Assistant], [Little Caesars] - [February 11, 2023]
Languages
Spanish
Professional Working
Interests
- Creative Writing
- Read
Timeline
Assistant Manager
Little Caesars
12.2019 - Current
No Degree - Elementary Education
Oakland University
High School Diploma -
Warren Mott High School
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