Victoria Bosse
Kansas City,MO
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Office Manager
Liberty Hotel Group
Liberty, Missouri
10.2024 - Current
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Used judgment and initiative in handling confidential matters and requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed files and records to obtain information and respond to requests.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinate all business license for purpose of hotel operations according to state and local laws.
- Researched and implemented all levels of commercial insurance required by franchise and government entities in the hotel/hospitality industry
Collections Specialist
Custom Truck One Source
Kansas City, MO
03.2023 - 04.2023
- Contacted customers regarding past due accounts
- Invoice resolutions
- Account audits
- Reconciliation
- Cash application
- Customer service
Director Food Service
Grace Management Group
Atchison, KS
04.2022 - 02.2023
- Preparation of 3 meals a day
- Cleaning and sanitation
- Purchasing of all food and kitchen supplies
- Meal planning
- Budget analysis
Pawn Broker
Cash America Pawn
Lake Park, FL
04.2018 - 11.2019
- Analyze Profitability of goods prior to purchasing
- Determine Customer repayment ability
- Cost Analysis; gross profit and resale ability of goods
- Train New Managers and Staff
- Contract adherence/accounts receivable/customer service/Collections
Riverside Transport
Kansas City, KS
01.2015 - 01.2018
- Business to business collections
- Resolved 4 million dollars of stagnant revenue in less than 90 days
- Freight billing
- Paperwork resolution
- Problem solving
- Contract adherence
- Freight negotiating
- Cash deposits
- Team building
- Other duties as assigned by management
Credit Manager/Customer Service/Billing
Core Carrier Corporation
01.2007 - 01.2015
- Managed Business to Business Collections
- Analyzed Credit and Reconciled Customers Accounts
- Handled Customer Relations for the largest customers
- Handled Logistics planning & problem solving
- Dealt with all aspects of freight movement: invoicing, billing, auditing and corrections
- Prepared bid & rating proposals
- Worked directly with the President
- Handled all OS&D
Business Office Manager
Skilled Healthcare, Inc
Overland Park, KS
01.2004 - 01.2007
- Reconciled Accounts for 7 Skilled Nursing Facilities and 8 Assisted Living Facilities
- Communicated with Directors and Facility Operators on collections and billings
- Collected Receivables for all 15 facilities
- Prepared Month End reports for Corporate for all facilities
Credit/Customer Service Assistant Manager
Lost Valley Lake Resort
Owensville, MO
01.1999 - 01.2004
- Supervised Customer Service and Collections Department with 5 personnel
- Managed the Accounting and Customer Relations for 10,000 retail contracts
- Analyzed Credit Reports for purposes of extending credit
- Assisted in the planning of a new Loyalty Rewards card program and computer program
Credit Manager
AMF Billiards & Games
Bland, MO
01.1996 - 01.1998
- Managed Accounts Receivable for a $12 Million division
- Analyzed Credit Applications, Financial Statements and Dunn & Bradstreet reports
- Developed Policies and Procedures for Credit/Collection and Warranty Returns
- Prepared Monthly Financial Packages and Served as on-site IT person
Business Office Manager
Riverside Hospital and Counseling Centers
Jefferson City, MO
01.1994 - 01.1996
- Performed Billing and Accounting for a 34-bed psychiatric facility and counseling centers
- Learned Medicare, Medicaid and third-party billing and collections
- Supervised and implemented complete Computer Conversion
- Worked as interim Director of Finance
Education
High school diploma or GED - General
Maries County RII
Belle, MO06.1985
Skills
- Exceptional customer service and client relationship skills
- Strong communicator
- Extensive experience in Credit Management / Accounts Receivable
- Extensive collections experience
- PC Skills: MS Word, Excel, Outlook, etc
- IT experience: Supervised and Implemented a complete computer conversion
- Extensive Transportation knowledge & experience
- Google Docs
- Google Suite
- Financial Report Interpretation
- Account Reconciliation
- Account Analysis
- General Ledger Accounting
- Journal Entries
- Office Management
- Credit Analysis
- Forecasting
- Business Analysis
- Communication skills
- Customer service
- Computer skills
- Documentation review
- Account reconciliation (10 years)
- Financial Statement Preparation
- Accounts Payable
- Microsoft Dynamics GP
- Pricing
- Tax Experience
- Profit & Loss
- Payroll
- Billing
- Bookkeeping
- Vendor engagement
- Customer relations
- Policy implementation
- Financial accounting
- Credit and collections
- Employee training
- Administrative support
- Document management
- Staff training
- Banking operations
- Financial tracking
- Organizational skills
- Compliance monitoring
- Payroll processing
- Regulatory compliance
Certification
Driver's License, 12/01/18, 01/31/27
Languages
English, Expert
Personal Information
Authorized To Work: US
Timeline
Office Manager
Liberty Hotel Group
10.2024 - Current
Collections Specialist
Custom Truck One Source
03.2023 - 04.2023
Director Food Service
Grace Management Group
04.2022 - 02.2023
Pawn Broker
Cash America Pawn
04.2018 - 11.2019
Riverside Transport
01.2015 - 01.2018
Credit Manager/Customer Service/Billing
Core Carrier Corporation
01.2007 - 01.2015
Business Office Manager
Skilled Healthcare, Inc
01.2004 - 01.2007
Credit/Customer Service Assistant Manager
Lost Valley Lake Resort
01.1999 - 01.2004
Credit Manager
AMF Billiards & Games
01.1996 - 01.1998
Business Office Manager
Riverside Hospital and Counseling Centers
01.1994 - 01.1996
High school diploma or GED - General
Maries County RII