Victoria Brawley
Tulsa,Oklahoma
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Administrative Assistant II
Family And Children's Services Inc.
11.2022 - Current
- Coordinated with the Tulsa area and surrounding area Behavioral Health Inpatient Hospitals to provide discharge appointments.
- Provided hospital discharge information to the client care team.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Consulting And Counseling For Community Change
11.2019 - 11.2022
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Provided weekly billing to Oklahoma Medicaid and private insurance companies for all clinicians in the office.
- Entered all incoming insurance and private pay to client charts
Team Lead
Customer Contact Channels
10.2015 - 08.2017
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assisted in the recruitment of new team members, hiring the highest qualified to build a team of top performers.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Directed and supervised team of 15.
Education
Associate of Science - Pre Social Work
Tulsa Community College
Tulsa, OKSkills
- Report creation
- Schedule Management
- Appointment Scheduling
- Document and File Management
- Coordination
- Multi-line phone proficiency
- Quality Assurance
- Database entry
- Verbal Communication
- Resourceful
- Supervising staff
- Computer Skills
- Office Administration
- Customer Relations
- Staff Motivation
- Records administration
- Medical Coding Expertise
- Billing and Invoicing
- Dispute Negotiation
Timeline
Administrative Assistant II
Family And Children's Services Inc.
11.2022 - Current
Administrative Assistant
Consulting And Counseling For Community Change
11.2019 - 11.2022
Team Lead
Customer Contact Channels
10.2015 - 08.2017
Associate of Science - Pre Social Work
Tulsa Community College
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