Victoria Brinston
Regions Bank
Southaven,MS
27
years of professional experience
Experienced Supervisor with over 15 years in creating positive work environments focused on safety and productivity. Led teams to streamline operations and enhance performance through strong organizational skills. Fostered collaboration and innovation while mentoring team members to achieve both individual and collective goals.
Work History
Loan Servicing Specialist
3 Years 4 Months- Coordinated with collections, foreclosure, and customer service teams on delinquent loan resolutions.
- Trained staff on loan system navigation, servicing standards, and quality review practices.
- Managed relationships with external partners including credit bureaus, appraisers, and title companies for streamlined operations.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
Store Leader
23 Years 2 Months- Directed store operations across front end, merchandising, and department execution to support daily service standards.
- Coached associates on customer service, safety procedures, and operational expectations to strengthen team performance.
- Resolved customer concerns and escalated issues promptly to protect service quality and store reputation.
- Developed department leaders through performance feedback, training, and accountability routines.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
Education
Bachelor of Education - Early Childhood Ed.
Skills
Project coordination
Accurate data entry
Proficient in Microsoft Excel
Process optimization
Kronos software proficiency
Effective time management
Team leadership
Team management
Talent acquisition
Workplace conflict resolution
Effective communication
Payroll management
Succession planning
Timeline
Loan Servicing Specialist
Regions Bank
07.2023 - CurrentRead More
Store Leader
Kroger
04.2000 - 06.2023Read More
Jackson State University
Bachelor of Education from Early Childhood Ed.
Read More