Victoria Bromley
Islands Fine Burgers and Drinks
San Diego,CA
1
Language
14
years of professional experience
Dynamic hospitality professional with expertise from Islands Fine Burgers and Drinks, excelling in customer service and inventory management. Proven ability to enhance guest satisfaction through effective communication and teamwork. Adept at multitasking in fast-paced environments, consistently achieving high customer satisfaction ratings. Recognized for training new staff and maintaining operational efficiency.
Work History
Bartender/Server
13 Years 2 Months- Prepared and served diverse cocktails and beverages to elevate customer enjoyment.
- Maintained cleanliness and organization of bar area to meet health standards.
- Assisted with inventory management by tracking supplies for timely reordering and efficient service.
- Engaged with customers by providing drink recommendations and ensuring satisfaction with service.
- Trained new staff on bar procedures, drink recipes, and customer service protocols to support team development.
- Monitored cash register operations by accurately processing transactions and maintaining accountability.
- Managed cash handling responsibilities by ensuring accurate accounting at shift end.
- Performed opening and closing duties including printing sales reports, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training by sharing bartending techniques and customer service best practices.
Host/Server
6 Months- Greeted and seated guests promptly, managing wait times effectively.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with team members to optimize table turnover rates.
- Provided menu information and answered guest inquiries to enhance dining experience.
- Supported management in coordinating reservations during peak hours for efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server
Islands Fine Burgers and Drinks
06.2013 - CurrentRead More
Host/Server
Applebee's Grill + Bar
01.2013 - 07.2013Read More
Clairemont High School
High School Diploma
Read More