VICTORIA BROWN
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Equipped with strong problem-solving abilities, willingness to learn, excellent communication skills, active listening, and analytical problem-solving skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GAT Airline Ground Support
07.2024 - Current
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
- Announce both incoming and outbound flights.
- Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
- Operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Thot Shots Games
08.2023 - 05.2024
- Addressed customer inquiries to ensure satisfaction and foster positive service experience
- Met customer call guidelines for service levels, handling time, and productivity
- Exceeded performance metrics consistently, earning recognition as top performer within team
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service
Automotive Service Representative
Walmart
01.2023 - 05.2023
- Assisted in increasing service department efficiency by effectively scheduling appointments and managing workloads.
- Enhanced communication between technicians and customers by clearly explaining technical information in understandable terms.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Utilized company software systems accurately for appointment scheduling, invoicing, and data entry, ensuring proper record-keeping and financial tracking.
- Supported Service Advisor with daily tasks, ensuring smooth operations within service department.
Fulfillment Center Associate
Amazon
06.2022 - 08.2022
- Expedited order processing time with proficient use of warehouse management software and scanning equipment
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging
- Promoted positive working culture through effective communication, active listening, and collaboration with co-workers across various departments
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising accuracy or quality standards
Front End Associate Cashier
Tom Thumb
02.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Restocked and organized merchandise in front lanes.
Education
Associates Degree - Business Administration
DALLAS COLLEGE, CEDAR VALLEY
Dallas, TX12.2025
High School Diploma -
DESOTO HIGH SCHOOL
Desoto, TX05.2022
Skills
- Advanced MS Office Suite
- Effective Communication
- CRM Systems
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Administrative Support
- Client Relations
- Payment Processing
- Energetic
- Creative spirit
- Organized
- Team Collaboration
- Fast learner
- Motivated
- Detail oriented
- Multi-tasking
- Customer Service
Timeline
Customer Service Representative
GAT Airline Ground Support
07.2024 - Current
Customer Service Representative
Thot Shots Games
08.2023 - 05.2024
Automotive Service Representative
Walmart
01.2023 - 05.2023
Fulfillment Center Associate
Amazon
06.2022 - 08.2022
Front End Associate Cashier
Tom Thumb
02.2021 - 05.2022
High School Diploma -
DESOTO HIGH SCHOOL
Associates Degree - Business Administration
DALLAS COLLEGE, CEDAR VALLEY
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