Victoria Brown
Middletown,OH
Summary
Dynamic professional with a proven track record at Winfield at Middletown, enhancing brand awareness and driving occupancy to 100%. Skilled in complaint resolution and customer account management, with a knack for problem-solving and fostering team collaboration. Expertise in streamlining processes and elevating customer service standards.
Overview
2
2
years of professional experience
Work History
Customer Service Desk Associate
Lowe's
04.2024 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Interim Sales and Marketing Director
Winfield at Middletown
10.2023 - 12.2024
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Drove occupancy up from 85% to 100%.
Business Office Manager
Winfield at Middletown
01.2023 - 02.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Middletown High School
06.1994
Skills
- Call center experience
- Complaint Resolution
- Email management
- Active Learning
- Communication
- Problem Solving
- Point Click Care CRM
- Sales Knowledge
- Customer Account Management
Timeline
Customer Service Desk Associate
Lowe's
04.2024 - Current
Interim Sales and Marketing Director
Winfield at Middletown
10.2023 - 12.2024
Business Office Manager
Winfield at Middletown
01.2023 - 02.2024
High School Diploma -
Middletown High School
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