Victoria Burger
Winston-Salem,NC
Summary
Dedicated receptionist with strong organizational skills and expertise in appointment scheduling. Proven ability to enhance operational efficiency and deliver exceptional patient care.
Professional with extensive experience in healthcare settings, excelling in customer service and time management. Expertise in managing appointment scheduling and maintaining patient confidentiality, driving operational success and enhancing patient experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist
Asheboro Children's Health
Asheboro, NC
03.2025 - Current
- Greeted and assisted patients, ensuring a welcoming environment at front desk.
- Managed appointment scheduling using electronic health record system.
- Answered phone calls, addressing inquiries and directing to appropriate staff.
- Maintained patient confidentiality while handling sensitive information.
- Processed patient check-ins and check-outs efficiently to optimize workflow.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Lead Teacher
Randleman Enrichment Center
Randleman, NC
12.2020 - 03.2025
- Led curriculum development to enhance student engagement and learning outcomes.
- Mentored junior teachers, fostering professional growth and instructional consistency.
- Implemented assessment strategies to monitor student progress and improve educational practices.
- Collaborated with parents and community stakeholders to support student enrichment initiatives.
- Developed individualized education plans, addressing diverse learner needs effectively.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Certified Nursing Assistant
Moses Cone Hospital
Greensboro, NC
01.2013 - 01.2021
- Assisted nursing staff in daily patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Provided support in mobility and personal hygiene, enhancing patient independence.
- Documented patient progress accurately in electronic health records systems.
- Trained new nursing assistants on best practices and hospital protocols efficiently.
- Implemented infection control measures, contributing to improved patient outcomes.
- Advocated for patients' needs, fostering a compassionate and responsive care environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Certified Nursing Assistant
Britthaven Nursing Home
Greensboro, NC
01.2005 - 03.2013
- Collaborated with interdisciplinary teams to develop personalized care plans for patients.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Eastern Guilford High
McLeansville, NCAssociate of Applied Science - Nursing
Vance Granville
Henderson, NCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Scheduling
- Customer service
- Records management
- Inventory management
- Supply ordering
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Receptionist
Asheboro Children's Health
03.2025 - Current
Lead Teacher
Randleman Enrichment Center
12.2020 - 03.2025
Certified Nursing Assistant
Moses Cone Hospital
01.2013 - 01.2021
Certified Nursing Assistant
Britthaven Nursing Home
01.2005 - 03.2013
Eastern Guilford High
Associate of Applied Science - Nursing
Vance Granville