Summary
Overview
Work History
Education
Skills
Websites
Certification
Business Refrences
Timeline
Generic

Victoria Caldwell

West Valley City,UT

Summary

Personable Human Resource Professional with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. HRM, HRBP

Overview

23
23
years of professional experience
1
1
Certification

Work History

Human Resource Professional, HRBP, HRM

Teleperformance USA
02.2009 - 03.2023
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Worked alongside global business leader to deploy new training strategies.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Administered employee benefits programs and assisted with open enrollment.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Trainer

Teleperformance USA
10.2005 - 02.2009
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Educated clients on proper use of products and systems.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Developed effective training plans based on department needs and objectives.
  • Scheduled and taught in class and online courses to increase learning opportunities.

Supervisor

Teleperformance USA
11.1999 - 10.2005
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

High School Diploma -

Granite Peaks
West Valley City, UT

Skills

  • Investigation and Conflict Resolution
  • Employee Relations
  • Leave of Absence Transitions
  • Equal Employment Opportunity (EEO)
  • Manager Coaching and Training
  • Americans with Disabilities Act (ADA)
  • Microsoft Office
  • Data Analytics
  • Talent Review
  • Analyzing and Modifying Compensation
  • Performance Management Systems
  • Unemployment Claims
  • Organizational Systems
  • Policy Implementation
  • Strategic Planning
  • Recommending Policy Improvements
  • Improving Employee Engagement
  • Labor Relations Coordination

Certification

Six Sigma Certified White Belt

Business Refrences

Kerry E. Black, HR Director 

Timeline

Human Resource Professional, HRBP, HRM

Teleperformance USA
02.2009 - 03.2023

Trainer

Teleperformance USA
10.2005 - 02.2009

Supervisor

Teleperformance USA
11.1999 - 10.2005

High School Diploma -

Granite Peaks

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Victoria Caldwell